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Skills

  • CRM (Customer Relationship Management) systems
  • Award-Winning Sales Performance
  • Budgets
  • First Aid/CPR
  • Supervision
  • Process improvement
  • Budget management and forecasting
  • Team management
  • Sales goal achievement
  • Customer education and onboarding

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Assisted in processing and picking raffle winners, ensuring transparency and fairness in the procedure, which boosted customer satisfaction.
  • Met sales and service targets of $6 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved a 65% increase in unit sales.
  • Attended pre-event briefings to stay updated on software or operational changes in ticket sales, ensuring a seamless customer experience at the event.
  • Accurately handled cash, credit, or digital payments for 16 buyers daily, with zero errors in accounting or reconciliation.
  • Balanced and reconciled funds from raffle ticket sales.
  • Achieved raffle ticket sales exceeding $16.
  • Analyzed demographic trends from ticket buyer data.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a 46% increase in repeat participants year-over-year.
  • Adept at leveraging team dynamics.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of vendor management and quality assurance as well as budget management training.
  • Adept financial manager.
  • 50/50 Raffle Specialist with a knack for community outreach and social media engagement, reaching 18 potential participants and driving presales by 61%.
  • Achieved 46% increases in ticket participation.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Achieved success at method.
  • Collaborative team player with a talent for coordinating with event organizers to increase foot traffic and raise awareness of pre-event promotions by 26%.

Accomplishments

  • Delivered consistent feedback on current raffle ticket pricing models, leading to a 77% adjustment that maximized revenue.
  • Actively interacted with event goers to build relationships and promote charitable causes, leading to enhanced brand recognition and 46% uplift in awareness.
  • Analyzed past sales performance to forecast inventory requirements, ensuring ticket availability during peak sales periods and reducing ticket shortages by 53%.
  • Resolved product issue through consumer testing.
  • Educated 10 event attendees on the purpose and impact of the 50/50 raffle, driving a 33% increase in charitable donations.
  • Suggested improvements to sales tracking software, reducing data errors by 23% and improving event sales reporting accuracy.
  • Used persuasive speaking skills to increase ticket sales by 85% per event, even during peak times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to category.
  • Collaborated with team of 12 in the development of standard.

Affiliations

  • Certified Nonprofit Professional (CNP) Six Sigma
  • Toastmasters International – Specializing in Public Speaking
  • National Retail Federation (NRF)
  • Association for Computing Machinery
  • Membership in category Chamber of Commerce for Business Development
  • Member of the International Centre for Collective Intelligence in Nonprofits
  • International Council of Nurses
  • University Club Community Engagement Committee
  • International Association of Sales Professionals
  • Association of Donor Relations Professionals (ADRP)

Certifications

  • Certified Public Accountant
  • Multichannel Sales Strategies Certification - Summit Group
  • Certified Event Fundraising Planner and Executor (CEFPE) - Summit Group
  • Raffle Sales and Event Training Certificate - Ironclad Systems
  • Certified Public Accountant (CPA)
  • Sales Management and Leadership Certificate - Northwind
  • Customer Service Excellence Certification, Lakeside Partners, 2018
  • Certified Sales Associate (CSA) - Raffle Specialty - 2020
  • Certified Professional in Fundraising (CPR) - Vantage
  • CompTIA Network+

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