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Skills

  • Order fulfillment
  • CRM
  • Conflict resolution strategies
  • Retail store support
  • Recordkeeping strengths
  • Digital communication tools proficiency
  • Document collection and verification
  • Stock management
  • Retail materials management
  • Technical troubleshooting

Work Experiences

  • Kept the system and method areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • In the top 12% of employees for successful launched.
  • Averaged 16 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Created and maintained a detailed database to develop promotional sales.
  • Was in charge of high-volume paperwork and worked with the standard department to resolve billing and shipping issues.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Acquired 12 new customers, resulting in 4% revenue for the team.

Summaries

  • Customer service specialist with over 2 years of experience resolving account and service issues for Miscellaneous clients.
  • Enrollment Service Representative is a multi-talented Enrollment Service Representative who is consistently rewarded for planning and operational improvements.
  • Under duress, personable and professional.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Committed to providing world-class customer service while remaining professional.
  • Enrollment Service Representative is a service-oriented Enrollment Service Representative with unrivaled customer service, task prioritization, and time management skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Provided enrollment counseling to prospective students, achieving a 50% conversion rate.
  • Partnered with community organizations, improving outreach for adult learners by 59% in 2018.
  • Onboarded 4 new students, maintaining positive retention rates of 84% after their first year.
  • Guided students through complicated financial aid forms, resulting in a 28% reduction in submission errors.
  • Tracked application completion rates across multiple programs to adapt recruitment strategies, increasing completion rates by 72%.
  • Collaborated with team of 18 in the development of category.
  • Implemented proactive issue resolution measures, reducing enrollment process delays by 80% over 6 months.
  • Introduced a new CRM system that enabled follow-up sequences, which led to a 66% increase in student engagement.
  • Processed and verified 9 student financial documents weekly to ensure compliance with institutional policies.
  • Partnered with external vendors to improve document collection services, leading to faster processing of 5 applications per month.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • International Enrollment Professional Association (IEPA)
  • Council for Advancement and Support of Education (CASE)
  • Mexican American Engineers and Scientists (MAES) for Outreach Collaboration
  • International Council of Nurses
  • Public Speaking Association Austin
  • Beta Gamma Sigma (Business Honor Society)
  • Multicultural Student Services Professional Organizations
  • Council for Opportunity in Education

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Document Management Professional (CDMP) - Enrollment Specialist Track
  • Data Privacy and Security in Higher Education Certification - Beacon Labs
  • Certified CRM & Digital Engagement Specialist for Higher Education
  • Certified Basic Skills Placement Advisor
  • Certified Enrollment Marketing Specialist
  • Certified Student Retention Professional (CSRP) - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Social Media Engagement for Enrollment Teams - Hootsuite Certification

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