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Skills

  • Digital reservation system management
  • Budgets
  • Initiative equipment
  • Data-driven decision making
  • Conflict resolution and mediation
  • Food running
  • Organization
  • Relationship development
  • Customer service
  • ABC inventory analysis techniques

Work Experiences

  • Coordinated live music and entertainment schedules.
  • Conducted conflict resolution training.
  • Contributed to $17 revenue increase year over year.
  • Analyzed customer feedback and implemented changes leading to improved ambiance ratings, reflected by a 21% increase in positive online reviews.
  • Created an event planning guide.
  • Boosted membership signups by 38%.
  • Achieved a 15% reduction in supplier delivery times.
  • Used Workday to record available tables after seating each party.
  • Supported the needs of a 5-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Achieved Innovation Award for exceptional leadership by spearheading a talent development program that led to internal promotions for 16 employees.

Summaries

  • Achieved 41% improvement in retention.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • Achieved monthly revenue growth.
  • Boosted customer satisfaction.
  • In any situation, remain calm and level-headed.
  • At category restaurant, creative floor leader with 18 years of experience serving 18 dinner guests.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • When directing customers to tables, cross-functional collaboration, vendor management, and quality assurance, be courteous and friendly.

Accomplishments

  • Spearheaded staff training programs that reduced on-boarding time by 26% and increased operational efficiency across all shifts.
  • Leveraged data analytics tools to analyze guest behavior, driving specialized services that led to a revenue increase of 84%.
  • Collaborated with team of 13 in the development of metric.
  • Resolved product issue through consumer testing.
  • Developed and executed cost-saving initiatives that reduced overhead by 47% while improving overall guest experience.
  • Implemented effective customer dispute resolution processes, increasing overall customer satisfaction by 74%.
  • Achieved a customer satisfaction score increase of 29% by implementing a streamlined hospitality service in the VIP lounge.
  • Implemented in-depth weekly performance reviews, increasing overall lounge operational efficiency by 15% in 2020.
  • Improved average check-in process time by 65% through cross-training staff and optimizing guest flow management.
  • Achieved Top Performer for superior customer service management by maintaining a guest satisfaction score above 11%.

Affiliations

  • Professional Convention Management Association (PCMA)
  • Certified Hospitality Supervisor (CHS) - Educational Institute
  • World Association of Chefs Societies (WACS)
  • Event Service Professionals Association (ESPA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Association for Catering and Events (NACE)

Certifications

  • Conflict Resolution and Mediation Training - metric, 2018
  • Occupational Health and Safety Certification (OHS) - Northwind
  • First Aid/CPR Certified
  • Advanced First Aid and CPR Certification - Meridian, 2021
  • Train the Trainer Certification - Lakeside Partners - 2022
  • ServSafe Food Protection Manager Certification - Portland, 2019
  • Project Management Professional (PMP)
  • Food and Beverage Cost Control Training - Meridian, 2023
  • Certified Public Accountant (CPA)
  • ServSafe

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