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Skills

  • Kitchen staff coordination
  • Initiative equipment
  • MS Office
  • Customer service management
  • Item promotion
  • Bill computation
  • First Aid/CPR
  • Customer wait time reduction strategies
  • ABC inventory analysis techniques
  • Regulatory compliance

Work Experiences

  • Achieved Outstanding Service Award for exceptional leadership.
  • Cut costs by $17 over 2 months.
  • Conducted conflict resolution training.
  • Balanced customer and staff needs.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and implemented.
  • Coordinated events for VIP clients.
  • Contributed to $17 revenue increase year over year.
  • Curated a diverse event lineup.
  • Coordinated live music and entertainment schedules.
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.

Summaries

  • Achieved a 18% reduction in wasted products.
  • Achieved a perfect compliance rating in 2021.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted beverage sales by 18%.
  • Achieved 18% growth in weekend sales revenue.
  • When directing customers to tables, cross-functional collaboration, vendor management, and quality assurance, be courteous and friendly.
  • During busy times, team-player who is quick to assist Lounge Manager with strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 41% improvement in retention.
  • Achieved Employee of the Year for compliance.

Accomplishments

  • Coordinated promotional events in collaboration with local businesses, generating $7 in additional revenue over a 2018 period.
  • Introduced a real-time tracking system for guest preferences, resulting in increased guest retention by 84%.
  • Implemented effective customer dispute resolution processes, increasing overall customer satisfaction by 74%.
  • Introduced a new VIP membership tier, elevating average guest spend by $17 and increasing overall engagement.
  • Developed and launched a series of seasonal lounge upgrades, boosting guest satisfaction ratings by 69% during high-traffic periods.
  • Developed and executed cost-saving initiatives that reduced overhead by 47% while improving overall guest experience.
  • Ensured compliance with health and safety regulations, earning a Six Sigma for the lounge and improving approval ratings.
  • Forecasted annual budget of $6, staying within 30% of the target while enhancing the quality of lounge offerings.
  • Utilized SAP to optimize the online booking process, increasing digital reservations by 74% within 2022.
  • Created individualized training plans for staff members, leading to 16 internal promotions and a 65% reduction in turnover.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • Hotel, Restaurant & Travel Law Association (HRTLA)
  • Certified Hospitality Supervisor (CHS) - Educational Institute
  • National Association for Catering and Events (NACE)
  • Rotary International
  • Association for Women in Events (AWE)
  • International Association of Professional Hospitality Managers (IAPHM)
  • International Air Transport Association (IATA)
  • European Hotel Managers Association (EHMA)
  • National Association of Social Workers

Certifications

  • Certified Event Planner (CEP) - 2021, Seattle
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Hospitality Technology Professional (CHTP) – Vantage, 2017
  • Train the Trainer Certification - Lakeside Partners - 2022
  • Certified Business Analysis Professional (CBAP)
  • Leadership and Supervision in Hospitality - Vantage, 2019
  • Conflict Resolution and Mediation Training - metric, 2018
  • Certified Guest Service Professional (CGSP, Harbor & Co., 2020)
  • Advanced First Aid and CPR Certification - Meridian, 2021

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