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Skills

  • Organization
  • General office functions
  • Business operations
  • First Aid/CPR
  • Automating repetitive tasks with Jira
  • Business correspondence
  • Customer service
  • MS Office
  • Coordinating document workflows
  • Project organization

Work Experiences

  • Collaborated with IT to troubleshoot scanning hardware issues.
  • Contributed to overall operational efficiency.
  • Converted over 9 years’ worth of physical files to digital archives.
  • Automated repetitive imaging tasks using SAP, reducing manual effort by 77% and improving data accuracy.
  • Contributed to a paperless workplace transition.
  • Awarded Employee of the Year for outstanding performance.
  • Looked for industry trends on social media and through online sources.
  • Achieved faster retrieval of backed-up digital records.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Adopted electronic file management systems which improved document retrieval times by 38% and contributed to a paperless workplace transition.

Summaries

  • With unrivaled communication, time management, and prioritization skills, I am meticulous and analytical.
  • Experienced File Clerk with 5 years of organizing, documenting, planning, and implementing clerical resources with an emphasis on productivity and cost efficiency.
  • Collaborated with IT to resolve hardware issues.
  • Detail-oriented and well-versed in HIPAA and GDPR compliance.
  • Achieved a 78% error reduction.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Document Imaging Clerk with hands-on experience working with IT teams to resolve hardware malfunctions, reducing downtime by 2 hours and improving output by 70%.
  • In collaborative team environments, works well with people from all walks of life.
  • Aligned with organizational compliance.
  • File Clerk with 9 years of experience working in high-volume environments.

Accomplishments

  • Resolved document duplication issues by implementing a standardized review process across departments, resulting in a 81% reduction in redundancies.
  • Assisted in the transition to a paperless environment, processing and digitizing over 13 documents with zero discrepancies.
  • Partnered with IT to integrate a new document imaging software that increased overall efficiency by 85% and reduced system downtime by two years.
  • Troubleshot document retrieval challenges across customer success, increasing overall response time by 28%.
  • Google Drive-enabled electronic file sharing system that decreased internal document request times by 19% and improved cross-departmental collaboration.
  • Introduced continuous improvement initiatives to increase efficiency in document processing workflows, cutting backlog by 48%.
  • Optimized the archiving system, reducing physical storage needs by 27% and cutting the time required to locate critical documents by 18 months.
  • Led the training of 18 team members on updated electronic document management protocols, boosting team efficiency by 21%.
  • Collaborated with team of 2 in the development of framework.
  • Designed a data protection course for team members, ensuring full compliance with procedure and reducing compliance-related fines by 55%.

Affiliations

  • Legal Support Professionals of America (LSPA)
  • Toastmasters
  • Society for Imaging Science and Technology (IS&T)
  • Institute of Certified Filing Technicians (ICFT)
  • American Marketing Association
  • National Society of Professional Engineers (NSPE)
  • Professional Association of Visual Storytelling and Metadata
  • International Association of IT Asset Managers (IAITAM)
  • Association for Intelligent Information Management (AIIM)
  • Certified e-Discovery Specialist (CEDS) Certification Holder

Certifications

  • Professional Development Certification in Version Control
  • File Management System Specialist Certification
  • ServSafe
  • CompTIA Security+
  • Professional Certificate in Records Management by Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • AIIM Electronic Records Management Certification
  • Certified Document Management Technician 2017
  • Certified Records Manager (CRM) by ICRM

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