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Skills

  • Business operations
  • Supervision
  • Developing data storage cost-saving strategies
  • Team management
  • Problem resolution
  • Data entry
  • Customer service
  • Relationship development
  • Process equipment
  • Microsoft Office

Work Experiences

  • Adopted electronic file management systems.
  • Looked for industry trends on social media and through online sources.
  • Awarded Outstanding Service Award.
  • Converted over 9 years’ worth of physical files to digital archives.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with engineering to synchronize document workflows, accelerating approval processes by 71% overall.
  • Consistently met monthly document conversion quotas.
  • Awarded Employee of the Year for outstanding performance.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted quarterly audits of scanned documents.

Summaries

  • Consistently meets and exceeds project goals.
  • Accomplished Document Imaging Clerk with proficiency in automating imaging operations via QuickBooks, cutting manual tasks by 83% without compromising accuracy.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Detail-oriented and well-versed in HIPAA and GDPR compliance, managing secure digital conversions of sensitive documents across 6 patient records.
  • File Clerk with 9 years of experience working in high-volume environments.
  • Digitized 5 files.
  • Collaborative Document Imaging Clerk.
  • Document Imaging Clerk with 9 years of successful workflow optimization and process improvement experience.
  • Committed to maintaining data confidentiality.
  • Also trained 18-member staff on new document scanning protocols, leading to a 39% improvement in overall imaging accuracy and efficiency.

Accomplishments

  • Facilitated document destruction, reducing records storage space by 51% while following secure disposal protocols in compliance with framework.
  • Troubleshot document retrieval challenges across customer success, increasing overall response time by 28%.
  • Designed a data protection course for team members, ensuring full compliance with procedure and reducing compliance-related fines by 55%.
  • Led the training of 18 team members on updated electronic document management protocols, boosting team efficiency by 21%.
  • Reduced time spent on file location and retrieval by 19% through the implementation of barcode tagging and digital indexing.
  • Successfully processed and digitized 3 client records as part of a company-wide initiative to transition from physical to electronic documentation.
  • Introduced continuous improvement initiatives to increase efficiency in document processing workflows, cutting backlog by 48%.
  • Created a secure disposal procedure for sensitive records following category, reducing the risk of data breaches by 56%.
  • Contributed to reducing paper usage by 53% through effective digitization processes, saving the company an average of 4 annually in printing costs.
  • Introduced a new digital indexing system that improved document searchability, reducing retrieval times for urgent files by three years.

Affiliations

  • International Association of IT Asset Managers (IAITAM)
  • Jaycees
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Business Process Management Institute (BPMI)
  • National Association of Legal Assistants (NALA)
  • Document Control Institute (DCI)
  • American Health Information Management Association (AHIMA)

Certifications

  • AIIM Electronic Records Management Certification
  • Google Certified Professional Cloud Architect
  • Document Management and Workflow Specialist (DMWS) by AIIM
  • Certified Records Manager (CRM) by ICRM
  • Cisco Certified Network Associate (CCNA)
  • AIIM Document Imaging Specialist
  • Certified Document Imaging Architect (CDIA+) by CompTIA
  • Certified Scanning Technician (CST) by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)

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