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Skills

  • Negotiation and persuasion
  • Interpersonal and written communication
  • Extremely organized
  • Clerical support
  • User interface understanding
  • Budgets
  • Process improvement
  • Retirement needs
  • Wealth management strategies
  • Document scanning

Work Experiences

  • Created multi-threaded admin web applications based on program.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Double-checked the data's accuracy and integrity.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Nurtured and strengthened client relationships, both new and old.
  • Collaborated with local organizations to provide specialized financial planning assistance to a variety of people with different needs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Actively participated in community outreach programs, which directly brought in over 12 new clients and 14 in additional deposits.

Summaries

  • Achieved investment portfolio targets.
  • Within Banking and Financial Services, senior Licensed Personal Banker and outstanding performer in risk assessment and client relations.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved 9 referrals.
  • Deals with a wide range of financial issues, such as retirement planning and insurance advice.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Banking and Financial Services training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Award-winning Licensed Personal Banker.
  • Design and development of successful metric embedded software applications in the past.
  • Licensed Personal Banker with 8 years of experience working with financial products.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Streamlined
  • Developed a client education program to enhance understanding of debt management options, resulting in a 35% improvement in credit health within three years.
  • Collaborated with the fraud prevention team to identify and mitigate risks better, reducing the incidence of financial fraud by 35%.
  • Developed and launched a new online banking system module that improved user engagement by 31% over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently met or exceeded sales targets for new consumer accounts, contributing $3 in deposits over 4 months.
  • Solved
  • Recommended
  • Represented

Affiliations

  • Institute of Financial Services (IFS)
  • Consumer Bankers Association (CBA)
  • International Council of Nurses
  • Bank Administration Institute (BAI)
  • Customer Experience Professionals Association (CXPA)
  • National Association of Mortgage Brokers (NAMB)
  • Financial Planning Association (FPA)
  • Toastmasters
  • Financial Services Institute (FSI)
  • Loan Syndications and Trading Association (LSTA)

Certifications

  • Life, Health and Variable Annuities License from standard
  • Certified Public Accountant (CPA)
  • Certified Corporate FP&A Professional from Brightline
  • Certified Business Banking Specialist (CBBS)
  • Investment Advisor Certification from Cedar Works
  • Chartered Financial Analyst (CFA)
  • Chartered Financial Consultant (ChFC)
  • Certified Credit Union Financial Counselor (CCUFC)
  • ServSafe
  • Certified Investment Management Analyst (CIMA)

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