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Skills

  • Health and safety compliance
  • Organization
  • Project organization
  • Inventory
  • Exclusive Product Sourcing
  • DOSH and OSHA compliance
  • Customer retention strategies
  • Customer complaint resolution
  • Customer service
  • Liquor, beer and wine knowledge

Work Experiences

  • Scouted and auditioned performers for various special events, as well as recruited and trained 11 bartenders and barbacks.
  • Conducted reconciliations with zero discrepancies.
  • Collaborated with kitchen staff.
  • Collaborated with local wineries and breweries.
  • Poured and prepared mixed drinks for over 4 customers, as well as creating new libations to attract new customers every day.
  • Achieved results in one year.
  • Increased ticket averages by training 10 employees on suggestive up-selling techniques.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Reduced waste by 8% by developing and sticking to strict drink recipes and measurements.
  • Improved and implemented method and system social media and marketing strategies to increase patronage by 12%.

Summaries

  • Addressed customer needs.
  • Bar Captain with a unique approach to sustainability in the hospitality industry, fostering environmentally responsible practices while enhancing guest experience and venue profitability.
  • Helping wait staff with drinks and food orders is second nature to me.
  • Over the course of 12 years of experience, I've gained management expertise.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Ability to recall pricing, recipes, and the mechanics of drink machines quickly.
  • A member of the restaurant's service team who is well-versed in mixology and popular craft beers.
  • Achieved a 38% year-over-year increase.
  • Capable of performing opening and closing tasks, as well as cleaning and restocking the bar.
  • Friendly, open, and dedicated to growing a customer base by providing excellent service.

Accomplishments

  • Optimized the bar layout to improve workflow, reducing staff movement and increasing service efficiency by 68%.
  • Designed and implemented a customer feedback loop that resulted in 43% higher customer satisfaction scores in 18 months.
  • Implemented a streamlined checkout system that reduced closing time by 18% minutes, increasing operation efficiency and shift turnover.
  • Incorporated new beverage suppliers to diversify product offerings, leading to a 57% reduction in cost without sacrificing quality.
  • Resolved product issue through consumer testing.
  • Tracked beverage trends, adjusting inventory and drink offerings to align with customer preferences, resulting in 36% growth in beverage sales.
  • Collaborated with the events team to create beverage pairings for procedure, resulting in a 61% increase in beverage sales.
  • Introduced progressive beverage sales tracking practices, allowing for a 36% more accurate forecast of product demand across all shifts.
  • Enhanced staff beverage training programs, resulting in an average improvement of 24% in customer satisfaction based on drink knowledge and preparation.
  • Collaborated with team of 6 in the development of method.

Affiliations

  • Association of Bar and Lounge Managers (ABL)
  • World Association of Chefs Societies (WACS)
  • American Culinary Federation (ACF)
  • Guest Experience Management Certification
  • Hospitality Financial and Technology Professionals (HFTP)
  • Responsible Hospitality Institute (RHI)
  • International Bartenders Association (IBA)
  • American Society of Safety Professionals
  • Toastmasters
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Food Safety Manager Certification (ServSafe)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • BarSmarts Advanced Certification
  • Customer Service and Conflict Resolution Certification
  • Level 1 Sommelier Certification
  • ABC Alcohol Awareness Program Certification
  • Certified Local Partnership Strategist for Craft Breweries (CLS)

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