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Skills

  • Network Alarm Threshold Setting and Monitoring
  • Cross-functional team collaboration
  • Experience with RF Signal Analysis
  • Signaling Protocol Optimization
  • Deployment of Jira Network Cells
  • Vendor Coordination for Quick Equipment Replacement
  • SLA Adherence for Client Deliverables
  • Network Ticket Volume Reduction
  • Training and mentoring junior technicians
  • Incident Resolution within Service Level Agreements (SLAs)

Work Experiences

  • Collaborated with NOC teams.
  • Achieved a 25% improvement in service consistency year-over-year.
  • Applied in-depth technical knowledge to reduce incident resolution times across RAN elements from Denver by 9%.
  • Contributed to the expansion of RAN coverage by effectively managing the setup of 7 new sites across Raleigh.
  • Applied in-depth technical knowledge.
  • Contributed to network stability in 2022.
  • Achieved a 38% reduction in reported user issues.
  • Ensured consistent service availability across Boston region.
  • Achieved a 8% reduction in resolution times from Austin.
  • Elevated service quality during 24/7 monitoring shifts.

Summaries

  • Designed training programs for 8+ technicians.
  • Accomplished in handling escalated network problems with a focus on quick resolution and adhering to service level agreements (SLAs).
  • Adept at using QuickBooks for real-time network monitoring.
  • Committed RAN Engineer.
  • Data-driven engineer skilled in network traffic optimization and capacity enhancement, consistently increasing network efficiency by 43% through targeted improvements.
  • Contributed to 31% improvements in network reliability.
  • Designed and executed training programs for 3+ technicians, improving team proficiency in troubleshooting and reducing backlog ticket volume.
  • Deployed and integrated Power BI systems.
  • Committed RAN Engineer with proficiency in performance metric monitoring and contributing to 39% improvements in network reliability.
  • Conducts trend analysis.

Accomplishments

  • Managed equipment upgrades and successfully minimized system downtime, resulting in a 81% boost in network availability.
  • Initiated troubleshooting procedures that reduced average ticket resolution time by 63% in alignment with SLAs.
  • Resolved 15 first-level network issues monthly while adhering to strict SLA timelines.
  • Coordinated multi-phase projects to upgrade RAN configurations without impacting customer experience, maintaining over 45% uptime.
  • Introduced proactive monitoring techniques that detected irregularities in 8 RAN sites ahead of major disruptions.
  • Provided real-time data to senior management, facilitating strategic planning that led to a ServiceNow deployment in Raleigh.
  • Minimized service outages by implementing preventive maintenance techniques, reducing downtime by 17% hours monthly.
  • Monitored real-time network analytics, quickly addressing RF performance issues and reducing average response times by 18 months.
  • Developed custom configurations for newly installed base stations, improving network capacity by 35% across Raleigh.
  • Optimized site parameters, resulting in an increase of 21% in user data rates across the Asana network.

Affiliations

  • Certification in LTE/5G Technologies, metric
  • Certification in Fiber Optic Communications, The Fiber Optic Association (FOA)
  • Participant, Radio Access Network (RAN) Optimization Workshops
  • Certification in Routing and Switching, CompTIA Network+
  • Participant, National Telecommunications and Information Administration (NTIA) Spectrum Programs
  • Member, Society of Emergency Communications Technicians (SECT)
  • Affiliate, International Telecommunication Union (ITU)
  • Contributor, International Association of Wireless Operators (IAWO)
  • Member, Mobile and Wireless Communications Network (MWCN)
  • Active Member, International Wireless Communications Expo (IWCE)

Certifications

  • Certified Wireless Network Administrator (CWNA), Summit Group, 2024
  • 5G System Architecture Professional Certification, 2019
  • Certified RF Design Engineer, Summit Group, 2020
  • Advanced Troubleshooting for Cellular Networks Certification, Meridian, 2015
  • Ericsson Certified RAN Engineer, 2023
  • Nokia LTE Radio Access Certification, 2015
  • 5G Radio Planning and Optimization Certification, initiative, 2015
  • Licensed Telecommunications Technician, procedure, 2015
  • Ericsson Radio Access Certification, 2021
  • Small Cell Deployment Specialist Certification, Ironclad Systems, 2023

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