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Skills

  • Marketing campaign development
  • Client account management
  • Recruitment
  • Team building
  • Project organization
  • Process improvement
  • Effective leader
  • Cross-functional team collaboration
  • Product development
  • Advanced problem solving

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Created and implemented new policies to increase productivity and lower overall standard costs.
  • Achieved 30% under budget performance.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Implemented the framework program and employed team leadership to ensure that guests have a memorable, consistent, and positive experience.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.

Summaries

  • Expertise in technology and product development.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Veteran Fuel Station Manager with exceptional vendor management and quality assurance abilities.
  • With 10 years of experience planning, leading, and improving strategic planning functions, I am an enthusiastic leader.
  • Achieved 70% uptime.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Forward-thinking leader with experience in setting goals, quality standards, and initiative initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Achieved 49% under-budget results.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Developed a new incentive program for employees, leading to a 62% increase in staff morale and performance.
  • Successfully led the recruitment and training of over 3 new employees, achieving 42% retention over 2022.
  • Tracked and analyzed sales data, identifying opportunities for sales growth and improving revenue by 43%.
  • Monitored key performance indicators (KPIs) across multiple stations, achieving a 50% improvement in operational performance.
  • Spearheaded a marketing campaign that resulted in a 37% increase in new customer registrations within 3 months.
  • Managed fuel station health & safety audits, achieving compliance across 57% of required areas.
  • Documented and resolved procedure which led to metric.
  • Collaborated with team of 15 in the development of procedure.
  • Successfully negotiated long-term fuel supply contracts that saved $192,000 annually.
  • Introduced inventory management software and streamlined reorder processes, cutting fuel and retail stockouts by 30%.

Affiliations

  • Trained in American Association of Professional Petroleum Analysts (AAPPA)
  • American Fuel and Petrochemical Manufacturers (AFPM)
  • Society of Women Engineers
  • Society of Human Resource Management
  • International Council of Nurses
  • Member of Energy Infrastructure and Policy Forum
  • Toastmasters
  • Association of Information Technology Professionals
  • American Marketing Association
  • Received Service Station Franchise Management Accreditation

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Station Manager by the American Petroleum Institute (API)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Eco-Friendly Fuel Certification by Cedar Works
  • Certified in Transportation and Logistics (CTL)
  • Fuel Management Certificate by Harbor & Co.
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Fuel Logistics and Distribution Certification by Harbor & Co.
  • Salesforce

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