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Skills

  • Eco-Friendly Fuel Introduction
  • Team building
  • Contract negotiation
  • Problem resolution
  • Cross-functional team collaboration
  • Staff training/development
  • Supervision
  • Inventory management
  • Regulatory compliance
  • Customer service

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • By evaluating the effectiveness of process and initiative projects, I was able to increase profits.
  • Created and implemented new policies to increase productivity and lower overall standard costs.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Increased productivity by 2% while lowering staffing and operational costs.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw a successful turnaround that resulted in the elimination of over $8 in debt in several months.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Summaries

  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved 49% under-budget results.
  • Professional with exceptional sales, client relations, and workflow optimization abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A pleasant personality and a customer-focused background, as well as knowledge of budget management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in reducing downtime by 19% via preventative maintenance schedules, ensuring maximum fuel pump and equipment availability for customers.
  • 11 years of strategic Fuel Station Manager experience leading and overseeing process and category business activities.
  • Strong track record of developing precise and targeted business operations plans, managing program areas, evaluating performance, and implementing change.

Accomplishments

  • Negotiated promotional agreements with suppliers, resulting in $238,000 in additional revenue from marketing deals.
  • Led a team of 6 employees, enhancing team productivity and cutting turnover by 47% over 2016.
  • Reduced fuel station downtime by 33% through proactive equipment maintenance protocols.
  • Introduced and managed customer feedback surveys, which improved satisfaction scores by 48% across 8 locations.
  • Reduced energy expenses for the station by 65% through sustainable operations initiatives like client relations.
  • Spearheaded a marketing campaign that resulted in a 37% increase in new customer registrations within 3 months.
  • Coordinated emergency response efforts, reducing downtime and maintaining operations during procedure.
  • Developed and implemented training programs for staff, leading to a 81% increase in operational efficiency.
  • Implemented a new inventory control system, reducing fuel shrinkage by 66%.
  • Enhanced store cleanliness and safety protocols, leading to a 76% reduction in incidents and a boost in customer ratings.

Affiliations

  • International Council of Nurses
  • Society of Independent Gasoline Marketers of America (SIGMA)
  • Fuel Business Solutions Taskforce Participant
  • Certified Membership in Petroleum Management Association
  • National Association of Social Workers
  • Active affiliation with National Association of Fleet Administrators (NAFA)
  • Trained in American Association of Professional Petroleum Analysts (AAPPA)
  • Project Management Institute
  • Freemason
  • Received Service Station Franchise Management Accreditation

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Advanced Sales and Retailing Certification for Fuel Stations
  • Petroleum Marketing Operations Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Station Manager by the American Petroleum Institute (API)
  • Certified Petroleum Marketing Professional (CPMP)

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