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Skills

  • Business operations
  • Project organization
  • Inventory management
  • Eco-Friendly Fuel Introduction
  • Operational improvement
  • Customer service training
  • Conflict resolution
  • Project development
  • Product development
  • Coaching and mentoring

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Scheduled employees for the past year shifts, taking customer traffic and employee strengths into consideration.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Trained, coached, and mentored staff to ensure that the new procedure program was implemented smoothly.
  • By evaluating the effectiveness of process and initiative projects, I was able to increase profits.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • 11 years of strategic Fuel Station Manager experience leading and overseeing process and category business activities.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With 10 years of experience planning, leading, and improving strategic planning functions, I am an enthusiastic leader.
  • Expert in system industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Clear understanding of team leadership and process improvement as well as team leadership training.
  • Accomplished leader with a proven track record of negotiating fuel supplier contracts, resulting in cost savings of $4 annually and improving supplier relationships for on-time deliveries.
  • Forward-thinking leader with experience in setting goals, quality standards, and initiative initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Within Miscellaneous, senior Fuel Station Manager and outstanding performer in team leadership and budget management.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Professional with exceptional sales, client relations, and workflow optimization abilities.

Accomplishments

  • Led a team of 6 employees, enhancing team productivity and cutting turnover by 47% over 2016.
  • Developed a new incentive program for employees, leading to a 62% increase in staff morale and performance.
  • Introduced inventory management software and streamlined reorder processes, cutting fuel and retail stockouts by 30%.
  • Implemented customer loyalty program that increased repeat visits by 21% across 13 fuel station locations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new inventory control system, reducing fuel shrinkage by 66%.
  • Tracked and analyzed sales data, identifying opportunities for sales growth and improving revenue by 43%.
  • Negotiated promotional agreements with suppliers, resulting in $238,000 in additional revenue from marketing deals.
  • Optimized store layouts and product placements, resulting in 79% higher sales of non-fuel items.
  • Streamlined POS systems and processes, reducing checkout times by 40% and boosting customer satisfaction.

Affiliations

  • Society of Human Resource Management
  • Society of Independent Gasoline Marketers of America (SIGMA)
  • Collaborative Membership with Environmental Defense Fund on Fuel Strategy
  • Participated in National Energy Marketers Association (NEMA)
  • International Association of Administrative Professionals
  • Institute of Transportation Engineers (ITE)
  • American Marketing Association
  • Member of Clean Cities Coalition Network
  • National Association of Social Workers
  • Rotary International

Certifications

  • Certified Hazardous Materials Manager (CHMM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Environmental Health Professional (CEHP) in Fuel Retailing
  • Certificate in Pump and Metering Operations by Beacon Labs
  • Certified Fuel Terminal Operator (CFTO)
  • Certified Public Accountant
  • Certified Safety Professional (CSP)
  • Certified Convenience Store Manager (CCSM)
  • Certified Petroleum Marketing Professional (CPMP)
  • Certified Business Analysis Professional (CBAP)

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