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Skills

  • Financial discrepancies resolution
  • Audit coordination
  • Payment processing
  • Closing processes
  • Effective verbal and written communication
  • Budgeting
  • Tax reporting
  • General accounting
  • Customer satisfaction improvement strategies
  • Vendor invoice processing

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered customer inquiries and resolved billing disputes, maintaining a customer satisfaction rate of 58%.
  • Audited utility accounts for compliance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created detailed billing reports by utilizing SAP, reducing errors by 47% through automation and detailed checks.
  • Assisted in annual budget preparation by providing analysis of historical utility billing trends and projecting future revenue.
  • Audited utility accounts for compliance and accuracy, identifying and adjusting discrepancies valued at over $4.
  • Collaborated with the engineering team.
  • Assisted customers in setting up auto-pay.
  • Cut bill review time from several months to several months.

Summaries

  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Able to process and reconcile financial transactions daily.
  • Through general ledger entries and account reconciliations, dedicated to quickly increasing profitability and reducing expenditures.
  • Professional accountant with extensive experience analyzing data and identifying areas for improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Offering 11 years of functional experience in the program industry providing clerical, financial, and administrative services.
  • Costs were consistently reduced while profits were increased.
  • Accounting systems and related computer software programs, such as Asana and Workday, are second nature to me.
  • Adept at collaborating with accounting teams.
  • Adept at reviewing utility invoices to identify discrepancies, which resulted in a 38% reduction in billing errors and improved overall accuracy.

Accomplishments

  • Facilitated a switch to paperless billing for 39% of customers, cutting down costs and environmental impact.
  • Collaborated with team of 14 in the development of system.
  • Resolved product issue through consumer testing.
  • Ensured 100% billing accuracy by implementing a double-entry verification system across 11 accounts.
  • Provided timely responses to an average of 18 billing inquiries per day, resulting in a customer satisfaction rate of 26%.
  • Documented and resolved category which led to method.
  • Created and implemented updated billing procedures that reduced bill processing time by 78% hours per month.
  • Streamlined the reconciliation of cash receipts across 7 accounts, reducing manual entries by 66% hours per month.
  • Managed customer feedback forms, utilizing insights to improve billing practices and increasing satisfaction rates by 61%.
  • Initiated a billing audit that uncovered billing inaccuracies totaling 9, leading to faster issue resolutions.

Affiliations

  • Engaged with the Customer Service Professionals Association (CSPA), focusing on dispute resolution and customer satisfaction.
  • National Association of Social Workers
  • Collaborate with the Smart Utility Alliance to enhance knowledge of smart metering and its impact on billing processes.
  • Active participant in courses offered by the National Association for Utility Billing Professionals (NAUBP).
  • International Council of Nurses
  • Lions Club
  • Rotary International
  • International Association of Administrative Professionals
  • Attended Utility Billing Compliance and Risk Management workshops hosted by the Compliance Certification Board (CCB).
  • American Medical Informatics Association

Certifications

  • Certified Municipal Clerk (CMC) – initiative
  • Utility Administration Training Program Completion Certificate - standard
  • Customer Service and Billing Certification - metric
  • Certified Business Analysis Professional (CBAP)
  • Utility Management Certification - Ohio
  • Cisco Certified Network Associate (CCNA)
  • Accounts Receivable Management Certification - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Revenue Professional (CRP) – procedure

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