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Skills

  • Customer feedback loops implementation
  • Insurance billing
  • Invoice generation
  • Promotional planning
  • Administrative support
  • Operational improvement
  • Revenue generation
  • Aftermarket parts sales growth
  • Catalog production for customer engagement
  • Relationship development

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Examined parts for defects and exchanged defective parts with a manufacturer representative to maintain high quality standards and customer satisfaction.
  • Aligned internal processes with customers’ evolving needs, improving on-time delivery rates by 68% for QuickBooks.
  • Achieved growth over a 13 year period.
  • Achieved 69% delivery success.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved results over a 17-month period.
  • Achieved an additional 15% growth in aftermarket parts sales.
  • Built strong relationships with clients across the Pacific Northwest, resulting in a 85% expansion of market share in 2022.

Summaries

  • Accomplished in forecasting parts needs.
  • Achieved a 79% decrease in onboarding time.
  • Communication, marketing, and customer service skills are all excellent.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished Parts Account Executive with a history of negotiating long-term contracts yielding $14 in annual cost savings, ensuring profitable and sustainable supplier partnerships.
  • Accomplished in achieving 80% growth in high-margin aftermarket parts sales through expert account management and cross-selling initiatives, driving overall company success.
  • Achieved a 49% increase in customer retention.
  • Achieved $14 in annual cost savings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Onboarded and nurtured relationships with 2 new clients in Miscellaneous, bolstering the portfolio and increasing lifetime customer value by 72%.
  • Streamlined pricing and contract negotiations for bulk orders, resulting in a long-term client commitment worth $2 annually.
  • Coordinated with marketing to craft detailed product descriptions and part catalogs, improving customer engagement and inquiry rates by 72%.
  • Collaborated with the sales team to introduce volume-based discount pricing, driving a 47% increase in large order accounts.
  • Conducted detailed market analysis for emerging trends, which led to the introduction of 15 new product lines and a revenue boost of $16.
  • Conducted regular performance reviews for large-scale contracts, renegotiating terms to better match fluctuating market conditions and saving 10 annually.
  • Monitored and managed inventory databases using category, leading to a 16% increase in supply chain efficiency.
  • Partnered with internal logistics and procurement teams to facilitate parts distribution for Miscellaneous projects, achieving a 69% on-time delivery rate.
  • Created tailored pricing models that improved customer retention and contributed to a 53% growth in the company's market share.
  • Designed and delivered monthly product catalogs that streamlined customer engagement and resulted in a 27% boost in product inquiries.

Affiliations

  • Affiliate of the National Equipment and Machinery Association (NEMA), focused on inventory control and optimizing delivery timelines for parts clients.
  • Completed advanced training in Sales and Procurement Analytics with the Automotive Distributors Association (ADA), focusing on revenue and sales optimization.
  • Affiliate member of the National Association for Business Resources (NABR), focusing on client service and long-term contract management in the automotive industry.
  • Certified in Data-Driven Sales Strategies from the Sales Management Association (SMA), specializing in performance metrics and revenue growth.
  • Active participant in the Atlanta-based Professional Supply Chain Network (PSCN) to hone data-driven strategies for account portfolio management.
  • Member of the Equipment Maintenance Managers Association (EMMA), with active participation in parts procurement strategy discussions.
  • Participated in the 2022 Annual Sales Leadership Summit, with an emphasis on automotive parts portfolio expansion and client base cultivation.
  • Member of the American Business and Logistics Association (ABLA), focused on reducing warehouse storage costs and increasing profitability.
  • Certified by the National Institute of Automotive Service Excellence (ASE) in Parts Sales and Distribution strategies, improving time-to-productivity for team members.
  • Affiliated with the National Auto Body Council (NABC) to stay current on industry standards and regulations affecting parts logistics and deliveries.

Certifications

  • High-Impact Communication & Influence Certification - Lakeside Partners
  • SAP Certified Application Associate
  • Professional Automotive Parts Certification - Meridian
  • ServSafe
  • Certified Automotive Parts Professional (CAPP) – Automotive Aftermarket Industry Association
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Sales Enablement Specialist Certification - standard
  • Customer Success Manager Certified Professional - method
  • Parts Management Excellence Certification - Lakeside Partners

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