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Skills

  • Relationship building
  • Product development
  • Customer service-oriented
  • Goal attainment
  • Project development
  • Organization
  • Business operations
  • Research proficiency
  • Sale expertise
  • Process updates

Work Experiences

  • Day-to-day operations, sales, category and method activities were all under my supervision.
  • Kept track of everything.
  • Used standard reports and performance data to assess, optimize, and elevate operations to meet current and expected demands.
  • Worked with the communications team to develop a marketing communication plan that would help the company's branding and sales.
  • Sought advice.
  • Looked into standard problems to figure out what was causing them and how to fix them.
  • Got better.
  • Established
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Had planned ahead.

Summaries

  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing process aspects that result in procedure.
  • Building and motivating dynamic teams is a high-energy manager's forte.
  • Expert
  • 10 years of experience as an Operations Support Manager in team leadership.
  • Even in high-pressure situations, able to remain calm and composed.
  • Deadline-driven
  • Pragmatic
  • Well-qualified Operations Support Manager with Miscellaneous experience of 13 years.
  • Familiar with recordkeeping and compliance requirements, as well as a proven track record of keeping operations running smoothly.
  • Operations Support Manager is a service-oriented position that focuses on providing exceptional customer experiences in order to generate consistent revenue growth.

Accomplishments

  • Streamlined supply chain procedures which led to a 83% reduction in transportation costs and reduced shipment delays by 73%.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Developed and tracked KPIs for logistics operations, driving performance improvements that resulted in cost savings of $16 annually.
  • Collaborated with team of 3 in the development of procedure.
  • Contributed to Lakeside Partners's annual strategic planning by identifying opportunities for cost reduction in logistics, leading to a $75,000 saving over several months.
  • Built a comprehensive reporting dashboard in Workday to monitor key operational metrics, helping leadership identify inefficiencies and improve decision-making speed.
  • Documented and resolved system which led to method.
  • Successfully oversaw the completion of a major warehouse relocation project with zero impact on customer service or order fulfillment metrics.
  • Partnered with IT department to implement ERP system improvements that enhanced data accuracy and reduced processing time by process per order.
  • Orchestrated the deployment of lean manufacturing techniques, reducing excess inventory by 26% and cutting warehousing costs by $4/year.

Affiliations

  • Global Network of Process Improvement Managers
  • Operations Management Academy Member
  • National Association of Business Process Engineering (NABPE)
  • Corporate Risk Management Society Seattle Chapter
  • Certified member of the National Operations Improvement Task Force, 2019
  • American Marketing Association
  • International Customer Service Association (ICSA)
  • Association for Computing Machinery
  • National Association of Wholesaler-Distributors (NAW)
  • Risk and Insurance Management Society (RIMS)

Certifications

  • Agile Project Management Certification (AgilePM®)
  • Green Belt Certification in Lean Six Sigma by Meridian
  • Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Certification
  • Business Process Management Certification
  • Project Management Professional (PMP)
  • Certified International Supply Chain Professional (CISCP)
  • Advanced Safety Engineering Certification
  • Certified Inbound/Outbound Operations Professional (CIOP)
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Security+

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