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Skills

  • Family-based Intervention Program Design
  • Operational improvement
  • Written and verbal communication
  • Business operations
  • Client case management
  • Client needs assessments
  • Grant writing and fundraising strategies
  • Clinical supervision
  • Team building
  • Grant compliance monitoring

Work Experiences

  • Aligned policies with new state social work regulations.
  • Collaborated with Ironclad Systems.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Coordinated team development activities and trainings with senior case managers.
  • Connected families with shelters, legal services, and educational opportunities.
  • Collaborated with local and national agencies to address gaps in service delivery, creating a continuum of care model adopted by 10 regions.
  • Created and implemented a comprehensive client case management program that resulted in a 64% increase in service efficiency across Austin.
  • Oversaw the delivery of procedure project by method team, which resulted in procedure.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Held community workshops to promote various programs and inform the public about services that are available.

Summaries

  • Accomplished social work executive.
  • Achieved results through diligent policy enforcement and oversight.
  • Achieved results in two years.
  • Collaborative leader with strong skills in audit preparation and implementation, ensuring continued operational excellence and compliance for over 6 years.
  • Within Miscellaneous, senior Director of Social Work and outstanding performer in cross-functional collaboration and budget management.
  • Committed to community engagement, growing citizen participation in wellness programs by organizing forums with over 10 attendees.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished social work leader skilled in securing grant funding, earning $7 for innovative programs that expanded community outreach by 24%.
  • Achieved a 69% improvement in client satisfaction.

Accomplishments

  • Led advocacy and public policy initiatives that impacted state legislation, resulting in increased funding for community social work programs.
  • Collaborated with local hospitals and law enforcement agencies to create a community outreach program that reduced substance abuse relapse rates by 82%.
  • Reorganized departmental workflows to align with new state and federal regulations, consistently achieving system without penalties.
  • Collaborated closely with standard to ensure full regulatory compliance, achieving successful audits with zero citations in 2016.
  • Led a 8-member interdisciplinary team to establish a crisis response unit, reducing response times to critical incidents by 44%.
  • Managed the expansion of metric, leading to an increase in available services and reducing wait times for clients by 28%.
  • Created measurable KPIs and metrics to track service effectiveness, leading to a 63% increase in the number of clients reaching their treatment goals.
  • Established routine peer-review sessions for social workers to collaborate and share best practices, elevating team performance and reducing casework discrepancies by 78%.
  • Facilitated partnerships with local vocational training providers to create job placement opportunities, resulting in stable employment for 10 clients over a 18 months-month period.
  • Developed a specialized training curriculum on culturally competent care practices, which improved engagement with diverse client populations and increased overall service efficacy by 75%.

Affiliations

  • Jaycees
  • Lions Club
  • International Council of Nurses
  • Society of Women Engineers
  • International Association of Trauma Professionals (IATP)
  • Association for Trauma Recovery Coaching (ATRC)
  • International Association of Administrative Professionals
  • National Association of Free & Charitable Clinics (NAFC)
  • International Society for Traumatic Stress Studies (ISTSS)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • ServSafe
  • Child and Family Social Work Accreditation
  • Community Organizing and Outreach Certificate
  • Board Certified Diplomate in Social Work (BCD)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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