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Skills

  • Expense Tracking & Invoicing
  • MS Office
  • Cross-functional team leadership
  • Team management
  • Task prioritization
  • Information Retrieval Systems
  • Scheduling
  • Customer service
  • Problem resolution
  • Regulatory compliance

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved Top Performer.
  • Assisted management in budget management and cost control, keeping spending within 48% of allocated amounts year-round.
  • Planned framework staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Aimed at reducing overtime hours by 22%.
  • Collaborated with departments across Columbus to schedule and manage appointments, ensuring critical meetings were promptly coordinated.
  • Communicated project plans to department heads.
  • Assisted in preparing financial reports and forecasts, ensuring all documents were submitted three years ahead of deadlines and error-free.
  • Adjusted workload distribution.

Summaries

  • Professional with data analysis and workflow optimization fluency.
  • Hands-on professional with quality assurance and budget management abilities.
  • Achieved Innovation Award for developing a new time-saving process.
  • Uses client relations and cross-functional collaboration skills to run an efficient office.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Adaptable and tech-savvy, delivering staff training on ServiceNow software that enhanced report accuracy by 68% over 10 months.
  • Exceptional at drafting program documents and keeping accurate organizational records.
  • Adept communicator capable of presenting project initiatives and financial performance metrics clearly to both senior management and key stakeholders.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • General Staff Member with 4 years of successful team leadership and client relations experience.

Accomplishments

  • Designed and introduced a streamlined process for appointment scheduling, cutting down administrative time by 22% for 14 managers.
  • Organized the logistics of company meetings and events for groups of 13, including venue setup, vendor communications, and budget adherence.
  • Led data clean-up and migration efforts during the implementation of Tableau, improving database accuracy by 24% and enhancing team productivity.
  • Coordinated appointment scheduling for method, ensuring 100% accuracy in calendar management and prioritized high-level meetings.
  • Monitored budgets for 9 departments, successfully keeping spending within 23% of allocated amounts and minimizing financial discrepancies.
  • Managed the tracking and renewal process for PMP among 4 employees, reducing compliance errors by 50% and ensuring up-to-date qualifications.
  • Facilitated the onboarding of new employees by coordinating 2 orientation sessions, improving overall retention rates by 24% over three years.
  • Provided administrative support in the coordination of customer success activities, keeping projects within timeline and achieving a 26% reduction in delays.
  • Managed and optimized the use of training resources, increasing overall compliance training attendance by 31% for targeted personnel.
  • Implemented a new digital filing system that reduced document retrieval times by 62% while eliminating misfiled records and improving team productivity.

Affiliations

  • International Association of Administrative Professionals
  • International Institute for Learning (IIL)
  • National Payroll Reporting Consortium (NPRC)
  • Association for Office Professionals (AOP)
  • Employee Assistance Professionals Association (EAPA)
  • Technical Training Association (TTA)
  • Society for Human Resource Management (SHRM)
  • American Society of Safety Professionals
  • Rotary International
  • National Association of Social Workers

Certifications

  • Google IT Support Professional Certificate
  • Certified Executive Assistant by initiative
  • Certified Professional in Supply Management (CPSM) by ISM
  • CompTIA Project+ Certification
  • Certified Administrative Professional (CAP) by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Information Systems Security Professional (CISSP) for Workday
  • Certified Customer Service Professional (CCSP)
  • IBM Data Science Professional Certificate

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