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Skills

  • Laboratory Practices
  • Electronic Health Records (EHR) management
  • Drug delivery mechanisms
  • Knowledge of state and federal pharmacy regulations
  • Recordkeeping skills
  • Category equipment
  • Pharmacy protocols
  • Continuous process improvement in pharmacy settings
  • Collaboration with pharmaceutical representatives
  • Insurance claim dispute resolution

Work Experiences

  • Broadened the scope of services offered to patients.
  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved no spoilage events in three years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results in two years.
  • Audited pharmacy policies and procedures.
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
  • Completed in-depth medication reconciliations for post-surgical patients, reducing discrepancies and adverse events by 37% over two years.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Personable initiative professional with extensive experience guiding and assisting customers, as well as assisting coworkers and completing critical pharmacy tasks.
  • Within Miscellaneous, senior Pharmacy Technician Specialist and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Delivered training on high-risk medication quality control.
  • Demonstrated pharmaceutical inventory management leadership.
  • Decreased rejected insurance claims by 81%.
  • Achieved 83% improvement in patient safety.
  • Clear understanding of client relations and strategic planning as well as vendor management training.
  • Committed to delivering quality and compliance, successfully preventing lapses in regulatory obligations and ensuring pharmacy audits achieve 100% accuracy in 2015.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Award-winning Pharmacy Technician Specialist recognized in 2016 for increasing patient satisfaction by 71% through personalized counseling and follow-up strategies.

Accomplishments

  • Documented and resolved process which led to category.
  • Collaborated with team of 16 in the development of process.
  • Launched a new medication synchronization program that boosted revenue by $12 within 18 months, while enhancing patient compliance.
  • Spearheaded a pharmacy workflow redesign, reducing average medication dispensing time by 7 minutes per patient.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively conducted patient medication counseling for 7 individuals on a weekly basis, ensuring compliance and reducing adverse drug interactions.
  • Led a pilot project to implement a new automated dispensing system, reducing patient wait times by 75% and improving accuracy rates.
  • Regularly performed inventory audits, reducing drug shortages and discrepancies by 49% over one year.
  • Developed a quality assurance protocol for handling hazardous drugs, ensuring compliance with USP <800> and reducing staff exposure incidents by 35%.
  • Implemented a barcode scanning system, decreasing prescription filling errors by 23% within 6 months, resulting in increased safety and efficiency.

Affiliations

  • American Marketing Association
  • Lions Club
  • Certified Medication Therapy Management Specialist, 2023
  • Association of Community Pharmacists, Atlanta
  • Society of Human Resource Management
  • Continuing Education Credits in Advanced Pharmaceutical Practices, 2022
  • Toastmasters
  • Advanced Workshop in Biologics Handling, 2022, Chicago
  • Certified in Sterile and Non-Sterile Compounding, 2020
  • State Board of Pharmacy Licensing and Compliance Committee, Portland

Certifications

  • Certified in Medication Therapy Management (MTM) – procedure
  • Salesforce
  • Pharmacy Technician Supervisor Certification – program
  • HIPAA Privacy & Security Certification – system
  • Certified Professional in Electronic Health Records (EHR) - Meridian
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • CompTIA A+ Technician

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