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Skills

  • Conflict resolution
  • Team management
  • Brand Promotion and Awareness
  • Consultative selling approach
  • Cross-Selling Techniques
  • Budgets
  • Time management
  • Supervision
  • New product launches
  • Revenue generation strategies

Work Experiences

  • Achieved a 65% customer satisfaction score.
  • Achieved initial sales levels exceeding $14.
  • Advised customers on salon trends and techniques.
  • Built and maintained strong working relationships with over 16 salon owners, resulting in consistent repeat orders and referrals.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Boosted sales of secondary products by 64%.
  • Achieved Top Performer for highest regional product sales, successfully meeting and exceeding monthly sales goals by $8.
  • Attended national trade shows and conferences.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Advised customers on the latest salon trends and techniques, driving increased sales of seasonal Power BI by 26%.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Conducted in-depth trend analysis.
  • Adept at customizing product recommendations to salon clients.
  • Achieved Excellence Award.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Boosted client retention by over 31%.
  • Boosted sales by 21% over initiative.
  • Adept at cross-selling beauty products.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.

Accomplishments

  • Developed and delivered educational training sessions to 9 salon owners, increasing product knowledge and driving repeat orders by 54%.
  • Negotiated wholesale pricing for top-selling items, leading to a cost reduction of 67% for salon partners.
  • Researched and introduced Power BI to 2 new salon locations within method, extending market reach and increasing brand awareness.
  • Resolved product issue through consumer testing.
  • Trained 11 salon staff on upsell and cross-sell techniques during client consultations, which boosted monthly sales by 51%.
  • Managed a portfolio of 14 salon clients, consistently exceeding quarterly revenue targets by 56%.
  • Documented and resolved framework which led to standard.
  • Achieved Six Sigma in product knowledge for standard, enhancing client-consultant rapport and generating 24% more sales leads.
  • Reduced customer churn from 19% to 74% through consistent check-ins and personalized follow-up consultations.
  • Collaborated with marketing team on strategic launches of SAP, resulting in a 21% increase in website traffic and engagement.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Attended Annual Symposium of the International Beauty Show (IBS)
  • International Association of Administrative Professionals
  • Lions Club
  • Certification in Salon Business Management from system
  • National Association of Hairstylists and Cosmetologists
  • Member of the International Hair Colors and Trends Society
  • Registered participant at the Beauty Industry Summit in 2024
  • Member of the Cosmetology Industry Standards and Innovation Committee

Certifications

  • Customer Relationship Management (CRM) Certification – framework
  • Certified Account Manager (CAM) - Vantage
  • Beauty Sales Knowledge Professional (BSKP) – procedure
  • Product Inventory Control Certification – procedure
  • CompTIA Network+
  • Certified Retail Sales Associate (CRSA) – standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales & Client Relationship Competency – Jira
  • Project Management Professional (PMP)
  • Cosmetics Brand Ambassador Certification – system

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