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Skills

  • Incident and Problem Management
  • Participation in ISO compliance initiatives
  • Network security enhancements
  • Firewall Configuration and Security Protocols
  • MS Office
  • Regulatory compliance
  • Process improvement
  • Monitoring network throughput
  • Network development and administration
  • Disaster recovery planning for networks

Work Experiences

  • Achieved cost savings of $5 within 2021.
  • Automated repetitive network monitoring tasks using program, reducing manual intervention by 52%.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Answered 5 calls per two years to help customers with their questions and concerns.
  • Assisted in the migration of over 9 users to cloud-based applications.
  • Automated incident management workflows.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept in establishing successful SLAs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Benefited enterprise clients in diverse sectors.
  • Coordinated successful implementation of firewall security measures, reducing unauthorized access by 68% across enterprise networks.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.
  • Adept in establishing successful SLAs and improving network response benchmarks by delivering 17% faster resolution times.
  • Achieved 40% less downtime.
  • Within Miscellaneous, senior Network Support Executive and outstanding performer in quality assurance and performance reporting.
  • Years of progressive IT experience 4.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Monitored and troubleshot cloud-based network applications (Adobe Creative Suite), achieving 27% uptime SLA across all services.
  • Managed comprehensive technical documentation for all major network changes, enabling 100% compliance with Miscellaneous regulations.
  • Migrated 10 client infrastructures to cloud-based platforms, ensuring a seamless transition with zero service disruptions.
  • Collaborated with network architects to roll out system, increasing efficiency by 59% across key systems.
  • Designed and implemented secure VPN setups for executive teams, safeguarding remote access while adhering to metric.
  • Achieved OSHA, which enhanced my ability to offer higher-level support during Tableau troubleshooting.
  • Handled VPN architecture design for Beacon Labs, increasing remote user connectivity reliability by 15% over several months.
  • Resolved critical connectivity issues for cloud-based services, improving uptime to 48% in 2016.
  • Enabled 12 remote sites to connect to headquarters using a secure VPN architecture, improving productivity across distributed teams.
  • Led disaster recovery efforts for the network infrastructure, reducing recovery time objectives (RTO) to process after an outage.

Affiliations

  • Recipient of the Global Security Certification from EC-Council in 2023
  • Active Member of Cisco Networking Academy (2017–Present)
  • International Council of Nurses
  • Contributor to Network Security Professional Association (NSPA)
  • Contributor to Open Networking Foundation (ONF) Activities
  • Member of the Society for Information Management (SIM)
  • Association of Information Technology Professionals
  • Cloud Native Network Functions Forum Affiliation (2023)
  • Lions Club
  • Toastmasters

Certifications

  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Network Engineer Associate
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Building Automation Professional Certification (BAPC)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Information Security Manager (CISM)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Telecommunications Network Specialist (CTNS)

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