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Skills

  • Sales pipeline management
  • Adobe PhotoShop
  • Packaging
  • Consumer behavior
  • Market research
  • Persuasive
  • Internal controls development
  • Positioning
  • Effective time management
  • Financial strategy management

Work Experiences

  • Used strategic risk management techniques to safeguard company assets.
  • By implementing an integrated social media strategy, I was able to increase website traffic by 8%.
  • Wrote press releases, guest blog posts, and informational articles as off-site SEO content.
  • Devised and implemented innovative, creative, and effective public relations campaigns, such as framework, which yielded program.
  • Assisted in the development of key client partnerships, which included overseeing workflow, developing strong relationships, learning about clients' businesses, and creating and delivering key presentations.
  • Ran a media campaign to raise the company's profile in advance of its IPO.
  • Challenged conventions and assumptions by examining individual components of the marketing mix in new and unexpected ways, inspiring clients to do the same.
  • Wrote and distributed a Q&A for all executives to use in the face of the metric crisis.
  • Collaborated closely with clients to identify needs and challenges, as well as campaign themes that were solution-oriented.
  • Produced reports detailing updates and wrote professional business correspondence.

Summaries

  • Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
  • Meet bank and customer service standards on a regular basis.
  • Excellent interpersonal and conflict resolution skills.
  • Account Assistant who is well-versed in Marketing and Communications practices and clerical support requirements.
  • Having access to a network of over 17 high-profile professionals.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Professionals in the field of collections aspire to be in a position of leadership.
  • Specializing in creatively leveraging the power of social media to increase customer engagement.
  • Exceptional at developing and implementing acquisition and adoption strategies.
  • Highly skilled in SEO techniques, as well as digital marketing and new media.

Accomplishments

  • Consulted
  • Monitored
  • Solved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Documented
  • Led communication team in 2022 at Summit Group when it was awarded “Best Place to Work.”
  • Developed
  • Researched

Affiliations

  • Association for Computing Machinery
  • Strategic Account Management Association (SAMA) - Participating in deep-dive workshops on managing high-value client partnerships.
  • Project Management Institute
  • American Association of Advertising Agencies (4A’s) - Involved in ongoing professional development relating to sales strategy and client retention within the advertising industry.
  • Project Management Institute (PMI) - Participant in advanced project management workshops, leveraging Asana and other tools to streamline operations.
  • Business Relationship Management Institute (BRMI) - Attending master classes on building and maintaining high-level client relationships.
  • Jaycees
  • Women in Sales Everywhere (WISE) - Active participant in leadership panels focused on gender equality and empowerment within sales and account management fields.
  • Harvard Business School Online - Completed certification in Negotiation Mastery, relevant for negotiating multi-year contracts and high-value deals.
  • International Customer Service Association (ICSA) - Engaged in training focused on enhancing client satisfaction and resolving customer issues proactively.

Certifications

  • Customer Lifecycle Management (CLM) Specialist - Summit Group - 2016
  • Certified Customer Relationship Management Professional (CCRMP) - Beacon Labs, 2020
  • Certified Internal Auditor (CIA)
  • Negotiation Mastery: Unlocking Value in Client Contracts - Harvard Business School Online - 2021
  • Certified Client Service Professional (CCSP) - 2019
  • Certified Risk Management Assurance (CRMA)
  • First Aid/CPR Certified
  • Member of method
  • Lean Six Sigma Practitioner - 2021
  • Certified Public Accountant

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