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Skills

  • Calendaring
  • Schedule management
  • Professional and polished presentation
  • AS/400
  • Quickbooks
  • Bookkeeping
  • File and data retrieval systems
  • Linkage leadership trained
  • Human resources best practices
  • Flexible

Work Experiences

  • Prepared for meetings by gathering all necessary materials ahead of time.
  • Compiled annual budget recommendations for the end of the fiscal year.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Was in charge of daily office operations for a staff of 16 people.
  • Was in charge of processing client payrolls as well as payroll corrections.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Increased customer retention by effectively resolving problems.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.

Summaries

  • Front Office Supervisor with 2 years of successful client relations and strategic planning experience.
  • Front Office Supervisor is a skilled Front Office Supervisor who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Motivated Front Office Supervisor exhibiting strength in critical thinking and problem solving.
  • Customer service skills that are second to none.
  • Reliable Program Support Assistant seeking to apply 12 years of cross-functional collaboration and client relations experience to the Front Office Supervisor position.
  • Front Office Supervisor is a meticulous Front Office Supervisor who is dedicated to completing administrative tasks with zeal.
  • Customer service, office management, and administrative support skills are all strengths of this productive and personable Front Office Supervisor.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Front Office Supervisor.

Accomplishments

  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Managed room assignments during high-occupancy events, achieving a 70% satisfaction rate in overbooking situations.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Managed method area.
  • Designed a schedule for front desk personnel that accommodated surges during special events, ensuring full coverage and reducing overtime by 16%.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Earned “Top Performer” in 2017.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 4.

Affiliations

  • Project Management Institute
  • International Council of Nurses
  • Customer Service Excellence Award Nominee, 2020
  • American Hotel & Lodging Association (AHLA) Member
  • Association for Computing Machinery
  • Rotary International
  • OSHA General Industry Certification
  • Hotel & Hospitality Mentorship Program Participation
  • American Medical Informatics Association
  • Meeting Professionals International (MPI) Membership

Certifications

  • Salesforce
  • Certified Hotel Concierge (CHC) - Beacon Labs
  • Certified Hospitality Trainer (CHT) - Northwind
  • ServSafe
  • Guest Relations & Loyalty Program Management Certificate - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
  • Hotel Revenue Management Certification - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)

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