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Skills

  • SAP merchandising
  • Strategic planning and execution
  • Organization
  • Project organization
  • Communications
  • Employee Engagement Programs
  • Financial Management
  • Risk management
  • Sales and marketing
  • Business Planning

Work Experiences

  • Created category and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved a 67% improvement in KPIs.
  • Oversaw a group of 3 process associates who dealt with the department's daily and complex requirements.
  • Achieved 45% higher profitability.
  • Identified framework areas in need of improvement and implemented process program, resulting in a 12% increase in productivity.
  • Achieved a 36% increase in customer satisfaction.
  • Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.
  • Manufacturing service agreements and quality standards were negotiated by me.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Customer-focused professional with 7 years of experience in the Miscellaneous sector.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of District Manager in Training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Proactive District Manager in Training uses determination and attention to detail to produce high-quality project management work.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the recruitment and hiring process for Columbus, reducing time-to-hire by 4 days and improving new hire retention by 41%.
  • Documented and resolved program which led to procedure.
  • Resolved product issue through consumer testing.
  • Oversaw implementation of a district-wide inventory management system that reduced shrinkage by 49% over 6 months.
  • Utilized data analysis software to identify and resolve staffing inefficiencies, reducing staffing costs by 31%.
  • Developed and maintained key relationships with third-party vendors, resulting in 9 cost savings through negotiated contracts.
  • Developed and executed a performance management strategy, enabling 9 stores to exceed sales targets by 52% within 18 months.
  • Led the restructuring of underperforming stores in Boston, resulting in a 80% increase in year-over-year sales.
  • Collaborated with senior management to implement district-specific marketing campaigns that increased sales by 85% over two years.

Affiliations

  • Toastmasters
  • District Manager Development Program Graduate
  • National Retail Federation (NRF) Membership
  • Association for Computing Machinery
  • Retail Performance Management Specialists Membership
  • American Society of Safety Professionals
  • Facility Management Professional (FMP) Certification
  • Small Business Administration Local Chapter
  • Society of Human Resource Management
  • Loss Prevention Foundation Membership

Certifications

  • Certified Sales and Marketing Professional (CSMP) - 2019
  • Certified Financial Reporting & Analysis (CFRA), 2022
  • SHRM Certified Professional (SHRM-CP)
  • Retail Sales Forecasting Certification (RSFC), Beacon Labs, 2020
  • Certified Training and Development Professional (CTDP), Seattle, 2021
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Retention Specialist (CCRS) - 2017
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Six Sigma Green Belt – 2021

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