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Skills

  • Delegation
  • Public relations
  • Staff training/development
  • Organized managerial style
  • Collection inventories
  • Stakeholder relations
  • Cultural Programming & Events
  • Effective leader
  • Employee reviews
  • Conflict resolution

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Created and implemented new policies to increase productivity and lower overall method costs.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Helped customers with their inquiries and requests.
  • Increased public awareness of library services through workflow optimization.
  • Trained, coached and mentored staff to support smooth adoption of new standard program.
  • Was in charge of hiring, scheduling, and motivating library staff and volunteers.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Lakeside Partners awarded me $5 in grants.

Summaries

  • Orderly and conscientious, with excellent interpersonal and communication skills.
  • Analytical library director with strong interpersonal skills and a track record of fostering community involvement in library programs and services.
  • A pleasant personality and a customer-focused background, as well as knowledge of performance reporting.
  • Library Director who is forward-thinking and knows a lot about stakeholder engagement.
  • Library Director with 3 years of experience cultivating literary-minded employees, facilitating employee hiring and training initiatives, and overseeing the annual budget.
  • Director of a creative library with a track record of providing high-quality library services.
  • Expertise in technology and product development.
  • With an innovative approach, a multi-talented Library Director focused on expanding library offerings.
  • Forward-thinking leader with experience in setting goals, quality standards, and system initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Veteran Library Director with exceptional vendor management and quality assurance abilities.

Accomplishments

  • Led a library renovation project that modernized reading and study areas, increasing patron satisfaction scores by 34%.
  • Developed and monitored key performance indicators (KPIs) to track service outcomes, resulting in consistent year-over-year increases in circulation by 14 items.
  • Championed new IT initiatives that enhanced online catalog functionality, leading to 43% more patron engagement with digital resources.
  • Directed a library expansion project that added 8 square feet of dedicated space and increased daily visitor capacity by 71%.
  • Developed a comprehensive long-term collection development plan prioritizing both physical and digital materials, increasing overall resource diversity by 25%.
  • Conducted an inventory project that identified and removed 4 outdated materials, freeing up space for new acquisitions.
  • Advised on the redesign of the library's website, improving user navigation and boosting online visit duration by 65%.
  • Established metrics-driven staff performance evaluation systems, improving productivity across the team by 65% in the first year.
  • Secured accreditation from initiative, ensuring compliance with national standards and extending the library’s recognition for 15 years.
  • Reduced book acquisition times by 49% by negotiating new supplier contracts and optimizing internal processes.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Rotary International
  • Society of Women Engineers
  • Young Adult Library Services Association (YALSA)
  • American Marketing Association
  • Chartered Institute of Library and Information Professionals (CILIP)
  • American Library Association (ALA)
  • Jaycees
  • Lions Club

Certifications

  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Information Governance Professional (IGP) by ARMA International
  • First Aid/CPR Certified
  • ALA Libraries Transforming Communities Facilitator Certification
  • Salesforce
  • Certificate in Collection Development and Management by LibraryJuice Academy
  • DEI in Libraries Professional Certificate by Cedar Works
  • Certified Records Manager (CRM) by Institute of Certified Records Managers (ICRM)
  • Google Certified Professional Cloud Architect

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