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Skills

  • Communications
  • Cash application
  • Closing processes
  • Team building
  • Aging Reports Creation and Analysis
  • Financial Recovery Tactics
  • Client satisfaction improvement metrics
  • Aging reports analysis
  • Problem resolution
  • Custom report generation

Work Experiences

  • Collaborated with legal teams.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with product to streamline invoicing processes, reducing outstanding debt by $7 across one year.
  • Assigned accounts based on expertise level.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results within one year.
  • Achieved recovery within 10 days.
  • Achieved a 58% fulfillment rate.
  • Collaborated with Lead Collector to develop strategies.
  • Transported SAP to 18 months customer locations.

Summaries

  • Collaborated with legal teams.
  • Collaborated effectively across departments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 3 consecutive months of exceeding targets.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Clear understanding of client relations and cross-functional collaboration as well as process improvement training.
  • Contributed to a department-wide increase in recoveries by 16%.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Award-winning professional recognized for driving 34% reductions in delinquent accounts by improving collections procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Created a tailored collections strategy that reduced the average delinquency time by 2%, significantly improving recovery turnaround.
  • Spearheaded automation of payment reminders using HubSpot, resulting in a 81% increase in on-time payments.
  • Reduced dispute resolution times by 3% by introducing streamlined communication protocols across the collections team and client accounts.
  • Instrumental in reducing non-recoverable debt by $14 through improved negotiation techniques and client communication pathways.
  • Implemented an automated reminder system that reduced overdue payments by 26% and improved overall team efficiency.
  • Collaborated with product to establish policies for handling escalated accounts, achieving a collections success rate of 31% for disputed accounts.
  • Facilitated training for new hires on collections best practices and compliance, improving team efficiency by 51%.
  • Onboarded and mentored 15 new collectors, enhancing their performance to meet and exceed collection objectives within three years.
  • Mentored junior collectors on complex accounts, enabling the team to achieve a consistent collections rate of 52% for accounts past 3 days due.
  • Implemented a performance-based bonus structure for the collections team, driving a 78% increase in employee productivity and reducing overdue accounts.

Affiliations

  • Council of Debt Collectors method
  • National Association of Subrogation Professionals (NASP)
  • Consumer Data Industry Association (CDIA)
  • Society of Women Engineers
  • Credit Research Foundation (CRF)
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM), Finance and Collection Compliance Chapter
  • International Association of Administrative Professionals
  • Financial Management Association (FMA)
  • Institute of Credit Administration (ICA)

Certifications

  • Certified Collections Protection Operator (CCPO) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Accounts Receivable Professional (CARP) - Columbus
  • Receivables Management Certification Program (RMCP) by Summit Group
  • Apple Certified Associate (ACA)
  • International Association of Credit Portfolio Managers (IACPM) Certified Credit Portfolio Manager
  • Certified Fraud Risk Manager (FRM) - Focused on Collections

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