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Skills

  • Customer service
  • Supplier relationship management
  • Recipes and menu planning
  • Ensuring compliance with initiative standards
  • Conflict resolution among kitchen staff
  • Adherence to customer dietary requirements
  • Cross-departmental collaboration with front-of-house
  • Communications
  • Team building
  • Hiring and onboarding new team members

Work Experiences

  • Collaborated with executive chefs to streamline dish production processes, reducing preparation time by 23% and increasing table turnover.
  • Achieved a 12-year record of zero lost-time incidents.
  • Achieved an President's Club for excellence in operations.
  • Analyzed food costs and labor hours.
  • Assisted in the creation of new menu items.
  • Communicated with the front-of-house team.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Assisted in menu pricing decisions.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Collaborated with front-of-house managers.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Achieved a 53% increase in kitchen throughput.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Kitchen Shift Supervisor is a multi-talented Kitchen Shift Supervisor who is consistently rewarded for planning and operational improvements.
  • Balanced employee workloads.
  • Committed to improving customer experiences while lowering costs overall.
  • Adept at cutting food costs by 56%.
  • Costs were consistently reduced while profits were increased.
  • Talented chef with 12 years of experience preparing and serving a wide range of foods.

Accomplishments

  • Reduced turnaround times during peak meal periods by reorganizing staff stations and implementing a role specialization strategy.
  • Collaborated with team of 14 in the development of system.
  • Played key role in transitioning kitchen software to Salesforce, improving order tracking and inventory management.
  • Resolved on-the-spot production issues without compromising quality, helping to meet tight deadlines during peak dining hours.
  • Enforced sanitation and safety guidelines that contributed to a zero local-violation record during two years.
  • Re-organized kitchen operations during peak times, reducing wait times by 76% and improving guest service efficiency.
  • Facilitated smooth operations during large events with over 11 attendees while maintaining service efficiency and positive guest feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 10 kitchen staff, ensuring efficient workflow and adherence to health and safety standards.
  • Recognized with Excellence Award for excellent leadership and kitchen management during an organizational system.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • National Restaurant Association (NRA) - Participated in 2015 conference on emerging culinary trends
  • Toastmasters
  • Rotary International
  • Society for Hospitality and Foodservice Management (SHFM) - Attended sessions on safety and kitchen operations optimization
  • Escoffier Chef Mentor Program - Mentored junior staff through this culinary development organization
  • National Association of Social Workers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Allergen Awareness Certification
  • MenuItemPro Shelf Life and Menu Optimization Certification
  • Certified Guest Service Professional (CGSP)
  • Certified Shift Supervisor metric
  • Food Handlers Permit Ohio Certified
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)

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