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Skills

  • Stocking and replenishing
  • Front desk management
  • Receiving support
  • Multi-line phone talent
  • Money handling abilities
  • Verbal and written communication
  • Administrative support
  • Proficient in HubSpot
  • Strategic sales knowledge
  • POS systems expert

Work Experiences

  • Saved money by developing functional solutions to category problems.
  • Used a POS system to itemize and total the purchases of 14 customers.
  • Was in charge of all tasks delegated to me, including workflow optimization and data analysis.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Answered 11 phone calls per one year to assist customers.
  • Averaged 15 new customers per month, generating 15% of the team's revenue using the initiative approach.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Provided ongoing guest service, which included Microsoft Excel recommendations.
  • Kept my procedure knowledge up to date by doing cross-functional collaboration and process improvement.

Summaries

  • Customer Service student seeking hands-on experience through an internship in quality assurance.
  • To perform accurate transfers, a skilled telephone operator must quickly master all aspects of switchboard functionality.
  • Salesforce and SAP experts with exceptional interpersonal skills.
  • Performance reporting in program settings and performance reporting in team leadership settings.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed program teams in the past.
  • Design and development of successful process embedded software applications in the past.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Identified
  • Won
  • Ensured
  • Resolved
  • Solved
  • Recorded
  • Managed
  • Developed a bilingual customer support strategy that increased accessibility for non-English-speaking customers and improved satisfaction scores among French-speaking clients by 84%.
  • Streamlined
  • Conducted training sessions on effective call-handling techniques, which led to a 57% improvement in team-wide customer satisfaction ratings.

Affiliations

  • Participated in University Service Hours Program for Customer Relations - Completed 10 service hours improving communication tasks for university services.
  • Certified Technology Specialist (CTS) in Tableau - Applied technical expertise to streamline system troubleshooting in customer support scenarios.
  • Mentor, Internal Call Center Training Program - Guided new hires through customer service protocols and company-specific sales techniques.
  • Affiliate, Call Center Management Association (CCMA) - Participate in discussions focused on elevating contact center performance and operational efficiency.
  • Member, International Association for Conflict Management (IACM) - Improved proficiency in mediation and conflict resolution tailored for direct customer interaction settings.
  • Contributor, Remote Service Solutions Committee - Collaborated with industry professionals to develop strategies for maintaining high service standards in remote environments.
  • Subject Matter Expert, Call Center Operations Learning Platform - Developed learning modules on enhancing key performance indicators (KPIs) and boosting customer satisfaction.
  • Certification Holder, Professional Development Program on High-Volume Call Handling - Trained extensively in handling and prioritizing large volumes of customer inquiries effectively.
  • Member, Telemarketing Manager's Association (TMA) - Engage in ongoing training and discussions about improving customer outreach and engagement via modern communication channels.
  • Certification in Emotional Intelligence for Customer Interactions - Boosted interpersonal communication skills for deeper empathy and stress management within customer service calls.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Help Desk Support Specialist – Meridian
  • Certified ITIL Foundation - IT Service Management
  • Customer Success Management Fundamentals Certification – HubSpot
  • Certified Customer Experience Professional (CCXP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • IT Help Desk Technician Certification – program
  • Multilingual Proficiency Certification – framework
  • CompTIA A+ Technician
  • CompTIA A+ Certification

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