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Skills

  • Regulatory compliance
  • Category equipment
  • Communication and Interpersonal Skills
  • Inventory discrepancy reduction
  • Luxury client management
  • Customer feedback management
  • Personalized customer experiences
  • Process improvement
  • Team management
  • Communications

Work Experiences

  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Kept the program and procedure areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Folded and arranged standard merchandise in attractive displays to increase sales.
  • Boosted impulse buys by 77%.
  • Achieved results over two years.
  • Achieved 85% same-day fulfillment accuracy.
  • Conducted training sessions on Salesforce.
  • Achieved savings over three years.
  • Altered the store layout.
  • Assisted the eCommerce department by managing in-store pick-up services with 69% same-day fulfillment accuracy.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Collaborative Fashion Retailer with strong expertise in coordinating with buying teams, ensuring stock levels meet customer demand and reducing discrepancies by 20%.
  • Adaptable Fashion Retailer.
  • Sells procedure and program products while keeping up with changing industry trends and customer preferences.
  • Achieved a 13% increase in customer engagement.
  • Extensive inventory management and shipment processing experience.
  • Consistently delivered exceptional results, receiving Employee of the Year for exceeding quarterly sales targets by 73% in the the Pacific Northwest market.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved 48% sales growth year after year.
  • Achieved a revenue spike of $12 within the past year.

Accomplishments

  • Collaborated with team of 8 in the development of metric.
  • Increased loyalty program sign-ups by 56% through targeted customer interaction and personalized shopping experiences.
  • Successfully managed 2 store renovations while maintaining operational efficiency and achieving sales targets during the process.
  • Partnered with suppliers to implement a streamlined product restocking process, decreasing back-orders by 56%.
  • Increased product stock replenishment accuracy by introducing inventory tracking practices, resulting in a 23% reduction in discrepancies.
  • Led a staff skills development program that improved customer service ratings by 19% within 15 months.
  • Optimized stockroom organization through innovative inventory systems, saving 9 hours in restocking time and reducing product loss by 76%.
  • Contributed to a 20% increase in same-store sales by implementing data-driven decisions that aligned customer preferences with product inventory.
  • Reduced employee turnover by 31% by implementing a mentorship and development program, enhancing team morale and performance.
  • Ensured prompt delivery of new products by coordinating with logistics and suppliers, reducing replenishment time by 83%.

Affiliations

  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Council of Fashion Designers of America (CFDA)
  • Association of Merchandising Executives (AME)
  • Lions Club
  • Society of Women Engineers
  • Rotary International
  • National Association for Female Executives (NAFE)
  • Womenswear Daily (WWD) Member Community
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified E-commerce Specialist, initiative
  • CompTIA A+ Technician
  • Certified Store Manager (CSM) - metric
  • Retail Inventory Management Certification, Vantage, 2015
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Time Management for Retail Leaders, category, 2019
  • Certified Fashion Product Developer - initiative
  • Project Management Professional (PMP)

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