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Skills

  • High-traffic area sanitation
  • First Aid/CPR
  • OSHA standards compliance
  • Training and onboarding
  • Emergency response coordination
  • Customer service
  • Overtime reduction strategies
  • Facilities inspection and compliance tracking
  • Team management
  • Inventory management

Work Experiences

  • Conducted monthly inspections for compliance.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated and directly supervised deep-cleaning initiatives for special events, ensuring tight deadlines were met with a 34% client satisfaction score.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Addressed facility issues quickly.
  • Achieved PMP status by 2015.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 7%.
  • Boosted facility sustainability efforts.
  • Was in charge of the facility's day-to-day operations.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 56% client satisfaction.
  • Accomplished in emergency response coordination.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Achieved 63% health and safety audit scores in 2023.
  • Assessed satisfaction based on post-cleaning surveys.
  • Achieved a reduction of 28%.
  • Achieved consistent cost savings through streamlined purchase orders, balancing quality with efficiency to maintain productivity standards.
  • Boosted satisfaction by 46%.
  • Coordinated custodial emergency responses.

Accomplishments

  • Implemented standardized safety checklists for hazardous material handling, resulting in zero reportable incidents for 12 consecutive years.
  • Supervised maintenance and cleaning of public spaces in a 14 square-foot facility, achieving 17% customer satisfaction in cleanliness reviews.
  • Worked closely with HR to create feedback loops for employees, identifying improvement areas that led to more efficient performance appraisals for 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and enforced a revised daily checklist for restroom maintenance to ensure optimal sanitation conditions during high-volume hours, reducing complaints by 66%.
  • Directed custodial operations across 10 shifts and 14 facilities, consistently exceeding cleanliness standards and meeting company performance goals.
  • Led a custodial team of 10 members, optimizing work schedules to cut overtime hours by 66% while maintaining cleanliness of program of facility space.
  • Developed a system to track and allocate time spent per task, resulting in a 32% increase in workforce efficiency.
  • Streamlined waste disposal and recycling efforts in conjunction with city codes, increasing waste diversion by 35%.
  • Improved turnaround times for site cleaning requests by developing a time-tracking system, reducing response times by 38% with no additional resource costs.

Affiliations

  • Global Biorisk Advisory Council (GBAC)
  • Environmental Services Certification Program 2021
  • International Janitorial Cleaning Services Association (IJCSA)
  • Building Service Contractors Association International (BSCAI)
  • Association of Information Technology Professionals
  • American Cleaning Institute (ACI)
  • Toastmasters
  • National Association of Safety Professionals (NASP)
  • International Sanitary Supply Association (ISSA)
  • Certified Manager of Environmental Services (CMES)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Institute for Facility Management (IFMA) Certified Facility Manager (CFM)
  • Bloodborne Pathogens Training Certification (OSHA Compliant)
  • Certified Workplace Safety Specialist (CWSS) by Summit Group
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • OSHA Hazard Communication Standard (MSDS) Training
  • Certified Professional Supervisor (CPS) by Beacon Labs

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