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Skills

  • Food running
  • Menu board art
  • Capacity planning
  • Team Leadership
  • Event coordination
  • Food safety standards
  • Dining room management
  • Complaint resolution
  • Problem resolution
  • Food preparation

Work Experiences

  • Advised
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept track of all company inventory by monitoring multiple databases.
  • Did some research.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Raised the stakes.
  • Supported the needs of a 12-person wait staff who attended to the specific needs of countless customers on a daily basis for initiative restaurant with social relevancy and intentionality.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Measured yardage and looked for stray golf balls.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Skills in performance reporting and quality assurance are available.
  • Versatile
  • Restaurant Host is a communicative Restaurant Host who is committed to providing exceptional service and unforgettable guest experiences.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • System and standard are examples of abilities.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Seasoned
  • Adaptable, tenacious, and capable project manager with over 10 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Pragmatic

Accomplishments

  • Set up ambiance enhancements, such as personalized dining experiences for VIP guests, leading to improvements in guest satisfaction scores by 79%.
  • Managed VIP guest special arrangements, which resulted in an increase of high-profile clientele visits by 68% in 2017.
  • Assisted the marketing team in creating special event promotions, resulting in sold-out reservations for metric in 2024.
  • Resolved service-related conflicts and guest complaints in a timely manner, improving satisfaction scores by 41%.
  • Effectively handled large walk-in parties and waitlist management, drumming up additional revenue for the restaurant by 11% on high-traffic nights.
  • Partnered with the kitchen to identify potential bottlenecks in service flow and reduce delays during busy dinner shifts.
  • Integrated allergies and dietary preferences into the reservation system, reducing dining issues for guests with food restrictions by 25%.
  • Successfully implemented a no-show follow-up strategy, reducing unfilled reservations by 79% during peak dinner hours.
  • Collaborated with catering team for private events, ensuring seamless guest experiences that led to follow-up bookings in 2020.
  • Documented and resolved standard which led to category.

Affiliations

  • International Association of Administrative Professionals
  • International Association of Hospitality Advisors
  • International Front Desk Receptionists Association
  • Foodservice Consultants Society International (FCSI)
  • American Culinary Federation (ACF)
  • Project Management Institute
  • American Society of Safety Professionals
  • Hospitality Industry Professionals (HIP) Network
  • Certified Hospitality Supervisor (CHS) Certification from AHLEI
  • American Hotel & Lodging Association (AHLA)

Certifications

  • Train-the-Trainer in Hospitality Service Delivery Northwind 2024
  • Front Desk/Receptionist Certification Brightline 2015
  • Host Etiquette and Protocol Training Northwind 2024
  • Certified Public Accountant
  • Event Planning and Banquet Hosting Certification Meridian 2017
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Restaurant Operations Certificate method 2020
  • Customer Interaction and Multi-tasking Training Certificate Ironclad Systems 2017
  • Food And Beverage Operations Certificate from Vantage 2023

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