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Skills

  • Capacity planning
  • Document scanning
  • Interpersonal and written communication
  • Report writing
  • Process implementation
  • Table setting
  • Procedure equipment
  • Food safety standards
  • Extremely organized
  • Project organization

Work Experiences

  • Responded quickly to customer concerns and resolved program issues using stakeholder engagement and project management.
  • Got better.
  • Assisted Restaurant Host with risk assessment, process improvement, and workflow optimization.
  • Measured yardage and looked for stray golf balls.
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Advised
  • Established
  • In charge of day-to-day operations and equipment maintenance in the program department.
  • Ensured

Summaries

  • Focused on customer service
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Deadline-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • System and standard are examples of abilities.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Restaurant Host.
  • Restaurant Host is articulate and driven to succeed.

Accomplishments

  • Played a key role in transitioning to a digital reservation system, reducing manual errors by 53%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly upsold appetizers, desserts, and specials, contributing an average revenue increase of $11 per shift.
  • Integrated allergies and dietary preferences into the reservation system, reducing dining issues for guests with food restrictions by 25%.
  • Coordinated with kitchen and waitstaff to improve communication, significantly decreasing food order mix-ups by 56%.
  • Reduced employee turnover by actively mentoring new hires and providing continuous support throughout probation periods.
  • Assisted in planning logistical strategies for major dining events and holidays, contributing to a 35% rise in organizational efficiency.
  • Documented and resolved standard which led to category.
  • Effectively handled large walk-in parties and waitlist management, drumming up additional revenue for the restaurant by 11% on high-traffic nights.
  • Collaborated with team of 2 in the development of method.

Affiliations

  • International Association of Exhibition and Events (IAEE)
  • Rotary International
  • American Institute of Food & Wine (AIFW)
  • Society of Human Resource Management
  • National Restaurant Association (NRA)
  • American Culinary Federation (ACF)
  • Association of Professional Hospitality Managers
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • International Association of Hospitality Advisors

Certifications

  • CompTIA A+ Technician
  • Advanced Training in Upselling and Guest Interaction Summit Group 2020
  • Front Desk/Receptionist Certification Brightline 2015
  • Food And Beverage Operations Certificate from Vantage 2023
  • CompTIA Security+
  • ServSafe Food Handler Certification 2017
  • Certified Hospitality Supervisor (CHS) - 2018
  • Event Planning and Banquet Hosting Certification Meridian 2017
  • Host Excellence Certification by Vantage 2023
  • ServSafe

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