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Skills

  • Organization
  • Cross-functional team leadership
  • Capital improvement planning
  • Conflict resolution in cross-functional teams
  • Cost-saving methods in procurement
  • Agile project management methodologies
  • End-to-end project documentation
  • Systems and automation applications
  • Business case development and funding acquisition
  • Business operations

Work Experiences

  • Dealt with internal and customer-related issues and influenced strategic decisions every day.
  • Coordinated and improved delivery of $17 of Workday in the past year through spearheaded.
  • Entered customer data into the Tableau system, ensuring that financial and personal information was kept safe.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Used daily reports to evaluate performance and make proactive changes.
  • Implemented system strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Accelerated onboarding process for new team members by 61%, cutting training time by optimizing documentation and workflow training.

Summaries

  • Professional multitasker with exceptional poise and composure.
  • Program Manager Contractor and team leader with 8 years of experience in method settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Process, category, and program are all available.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Results-oriented Miscellaneous professional with client relations, risk assessment, and stakeholder engagement strengths.
  • With over 8 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Expert in process with a strong aptitude for streamlined and spearheaded.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Communicative and team-oriented, with Salesforce expertise.

Accomplishments

  • Delivered a category program that closed 20% of performance and operational gaps identified in the initial risk assessment.
  • Mentored and supervised 16 junior program managers, increasing team efficiency and project ownership by improving completion rates by 17%.
  • Utilized Agile and Scrum methodologies to streamline project timelines, reducing delivery timelines by an average of 2 weeks.
  • Achieved Employee of the Year for excellence in project execution after delivering project outcomes 15% ahead of targets and budgets.
  • Collaborated with executive leadership to reprioritize project portfolios, driving a 32% increase in strategic project alignment.
  • Formulated contingency plans for high-risk projects, reducing risk exposure by 15% for the company in critical operations.
  • Streamlined processes across operations, reducing cycle times by 64% and increasing overall team output by 8%.
  • Consolidated reporting for 4 concurrent projects, which resulted in a 11% reduction in overall project management overhead.
  • Successfully managed a portfolio of 8 high-priority projects, delivering 59% of them before the deadline across multiple workstreams.
  • Implemented a new resource allocation strategy that increased project delivery efficiency by 42% and reduced project bottlenecks.

Affiliations

  • Certified in ITIL® (Information Technology Infrastructure Library), specializing in service management and continuous improvement processes.
  • Associate Member, Risk Management Society (RIMS), focusing on enterprise risk management frameworks and risk mitigation strategies.
  • Member, Agile Alliance, contributing to discussions on Agile frameworks and attending conferences to explore continuous delivery techniques.
  • Volunteer Facilitator at Harbor & Co., delivering interactive workshops on resolving inter-departmental conflicts and stakeholder alignment.
  • Keynote Speaker, program, presenting on resource prioritization best practices in complex program environments.
  • Certified in COBIT 5 (Control Objectives for Information and Related Technologies), integrating governance and management processes that align corporate strategy with IT objectives.
  • Member, Association of Change Management Professionals (ACMP), specializing in adaptation techniques during organizational transformation.
  • Member, International Association of Facilitators (IAF), focusing on fostering cross-functional team facilitation for high-complexity projects.
  • Chair, Vendor Management Taskforce, facilitating annual reviews of contract agreements and overseeing renegotiation strategies.
  • Contributor to Agile Leadership Network (ALN), disseminating best practices for scaling Agile methodologies across large programs.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Supply Chain Management Professional Certificate - category, 2015
  • Cisco Certified Network Associate (CCNA)
  • Professional in Business Analysis (PBA)- category, 2021
  • ISO 9001 Lead Auditor - framework, 2015
  • Certified International Project Manager (CIPM) - framework, 2017
  • Agile Certified Practitioner (PMI-ACP) - program, 2022
  • Advanced Certified Scrum Product Owner (A-CSPO) - system, 2017
  • Project Management Professional (PMP) - 2015, category
  • Google Analytics Certification - Google (2021)

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