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Skills

  • Bilingual communication (Spanish) proficiency
  • Attention to detail in patient monitoring
  • Item promotion
  • Family communication and satisfaction enhancement
  • Compassionate resident interaction
  • Care supply cart restocking
  • Food preparation
  • Order delivery practices
  • Conflict resolution with residents and staff
  • Health inspection compliance

Work Experiences

  • Promoted and coordinated banquet rooms for social events and business meetings, resulting in a 17% increase in total revenue.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Cashed out customers using cash registers and credit card machines, handling up to $15 in cash per event.
  • Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using Tableau to confirm deliveries to the correct rooms.

Summaries

  • Professional with 9 years of experience in restaurant operations who is dependable and quality-oriented.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Hospitality Aide with experience working in system restaurants and cafes who is goal-oriented.
  • In-depth knowledge of all customer-facing areas.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Hospitality Aide is a communicative Hospitality Aide who is committed to providing exceptional service and unforgettable guest experiences.
  • Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and execution of catering events.
  • At process restaurant, creative floor leader with 12 years of experience serving 9 dinner guests.
  • Efficient Hospitality Aide with over 13 years of experience in procedure and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • With careful organization, he is an effective creator of service structures.

Accomplishments

  • Performed waste management and personal item disinfecting during the evening shifts, improving nighttime safety and sanitation performance.
  • Maintained excellent rapport with residents and families by practicing empathetic communication, resulting in Outstanding Service Award for resident care.
  • Improved resident check-in procedure, reducing wait times by 42% during peak admission periods.
  • Earned recognition for exceptional housekeeping performance by maintaining resident rooms to the highest hygiene standards for several months.
  • Identified and addressed potential safety hazards, contributing to zero workplace accidents in 2024.
  • Contributed to procedure's cleanliness standards by maintaining hygiene protocols in resident areas, which resulted in President's Club within 2016.
  • Assisted in developing staff training materials for safety protocols, contributing to a 21% increase in staff compliance during process.
  • Identified resident risk factors in weekly health assessments, reducing hospital admissions by 80% during initiative of 2017.
  • Provided comforting end-of-life care to terminally ill residents, with oversight of 14 end-of-life processes, improving family satisfaction scores.
  • Supported food service staff by coordinating breakfast and dinner orders, improving mealtime delivery accuracy by 16%.

Affiliations

  • American Medical Informatics Association
  • Palliative Care & Hospice Education Network
  • Senior Living Leadership Networking Group
  • Association for Computing Machinery
  • National Wellness Institute (NWI)
  • Caregiver Action Network
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • National Care Planning Council (NCPC)
  • American Marketing Association
  • Society for Post-Acute and Long-Term Care Medicine (AMDA)

Certifications

  • Certified Dietary Manager (CDM) Boston
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Medication Aide Certification, system
  • Assisted Living Administrator Certification
  • Basic Life Support (BLS) Certification
  • Senior Care Services Certification, Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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