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Skills

  • Food preparation
  • Table setting
  • Dietary restriction management
  • Tableside service
  • Sale expertise
  • Infection control procedures
  • Food sales and promotion
  • High-volume dining
  • Cash handling expert
  • Point of sale knowledge

Work Experiences

  • Program helped me achieve $89,000.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Cashed out customers using cash registers and credit card machines, handling up to $15 in cash per event.
  • Assisted customers in making reservations by answering 16 phone calls and emails per two years.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Evaluated a 8 square-foot restaurant and lounge according to state and federal cleanliness standards.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Capable of effectively managing time in order to meet all shift requirements.
  • Hospitality Aide is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Professional with 9 years of experience in restaurant operations who is dependable and quality-oriented.
  • With careful organization, he is an effective creator of service structures.
  • Efficient Hospitality Aide with over 13 years of experience in procedure and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Hospitality Aide is a multi-talented Hospitality Aide who is consistently rewarded for planning and operational improvements.
  • Hospitality Aide with a strong work ethic, interpersonal skills, and experience in customer service.
  • Hospitality Aide is enthusiastic about applying 3 years of experience and dedication to a new challenging role.

Accomplishments

  • Efficiently assisted residents with daily living activities, improving overall resident satisfaction scores by 18%.
  • Regularly updated medical staff and families on resident condition changes, leading to better cooperation and communication during critical situations.
  • Played a key role in achieving President's Club by adhering to state guidelines and health codes in resident care and sanitation.
  • Contributed to procedure's cleanliness standards by maintaining hygiene protocols in resident areas, which resulted in President's Club within 2016.
  • Conducted thorough cleanliness checks of all common areas, leading to 3 consecutive health inspections with no violations.
  • Earned recognition for exceptional housekeeping performance by maintaining resident rooms to the highest hygiene standards for several months.
  • Reduced resident incident reports by 45% after initiating more frequent safety checks and improving emergency protocols.
  • Initiated wellness checks for residents during personal care times, identifying concerns early and reducing emergency interventions by 24%.
  • Assisted in resident mobility and physical exercise programs, improving resident functional ability by 79% according to category.
  • Collaborated with nursing staff to monitor resident well-being, helping to decrease fall-related incidents by 36% over several months.

Affiliations

  • Long-term Care Ombudsman Program
  • National Association for Home Care & Hospice (NAHC)
  • Project Management Institute
  • National Council on Aging (NCOA)
  • Alzheimer's Association - Dementia Care Certification
  • Certified Nurses Aide Training Program - 2022
  • International Council of Nurses (ICN)
  • Jaycees
  • Association of Information Technology Professionals
  • Aging Life Care Association (ALCA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Nursing Assistant (CNA) - Washington
  • Certified Alzheimer’s Disease and Dementia Care Trainer (CADDCT)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Activity Therapist (CAT)
  • ServSafe Food Protection Manager Certification
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Incident Command Certification, Meridian
  • Apple Certified Associate (ACA)

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