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Skills

  • Emotional Intelligence in Client Relations
  • Client case management software proficiency
  • Client confidentiality and ethical standards
  • Effective communication strategies
  • Relationship development
  • Organization
  • Category equipment
  • Team building
  • Customer service
  • Consultation with healthcare providers

Work Experiences

  • Assisted 6 families facing domestic violence.
  • Oversaw the delivery of metric project by category team, which resulted in program.
  • Assisted in compiling reports and data for category.
  • Collaborated with multidisciplinary teams, including social workers and healthcare providers, to implement comprehensive care plans for families in Phoenix, ensuring 83% continuity of services.
  • Assisted families in obtaining subsidies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Amplified the voices of families in system.
  • Based service plans on unique needs.

Summaries

  • Conducted successful skill-building workshops.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Compassionate Family Support Coordinator specializing in family needs assessment and community resource navigation, leading to a 84% reduction in crisis interventions through proactive support strategies.
  • Achieved a 60% reduction in team turnover.
  • Conducted family needs assessments.
  • Achieved 74% improvements in parental mental health.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Accomplished Family Support Coordinator.
  • Dedicated Social Worker with 5 years of experience in counseling and crisis intervention.
  • Compassionate problem-solver with 4 years of experience as a Family Support Coordinator, driving parental satisfaction rates up by 70% through tailored service delivery.

Accomplishments

  • Analyzed service delivery data and implemented policy changes that resulted in a 47% reduced case resolution time frame for at-risk families.
  • Led outreach initiatives in Atlanta, advocating for family services that resulted in a 65% reduction in service wait times.
  • Assisted 9 families in accessing child care resources, successfully enrolling 41% of eligible clients in state subsidy programs.
  • Integrated conflict resolution training into foster parent workshops, resulting in a 48% reduction in family disputes escalating to formal intervention.
  • Resolved product issue through consumer testing.
  • Designed and launched training programs for foster families, focused on trauma-informed care, leading to a 71% increase in foster placement stability in 2021.
  • Decreased family advocate response time by 3% through revamped case prioritization procedures and proactive case management in Portland.
  • Conducted data analysis to identify underserved regions, resulting in the launch of 4 new help centers that increased family outreach by 18% in 2022.
  • Collaborated with team of 13 in the development of standard.
  • Worked with a multidisciplinary team of social workers, policy makers, and healthcare providers, ensuring 34% continuity of care for families in Seattle.

Affiliations

  • Family Support America
  • Member of the Network of Immigrant and Refugee Rights Providers
  • American Medical Informatics Association
  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • Council on Accreditation for Child & Youth Development
  • Society of Women Engineers
  • Head Start Program Volunteer or Workshop Facilitator
  • Local School District Parent Advisory Committee
  • Coalition for Juvenile Justice (CJJ)

Certifications

  • Certified Family Mediator (CFM)
  • Licensed Clinical Social Worker (LCSW)
  • Certified Crisis Intervention Specialist (CCIS)
  • Certified in Child and Adolescent Needs and Strengths (CANS)
  • National Certified Counselor (NCC)
  • Multisystemic Therapy (MST) Certification
  • Certified Parent Educator (CPE) - Brightline
  • Certified Anger Management Specialist (CAMS-1)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)

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