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Skills

  • Process improvement
  • Customer service
  • Customer service excellence
  • Employee recognition and incentive programs
  • Performance metric tracking (KPIs)
  • Business operations
  • Visual merchandising
  • Marketing strategy
  • Team leadership and supervision
  • Onboarding process enhancement

Work Experiences

  • Educated customers about promotions to increase sales.
  • Successfully introduced new product lines that resulted in a 14% increase in annual profits.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Accomplished this in 14 months.
  • Increased market share and earned #16 ranking by leapfrogging competitors.
  • Achieved a 66% sales growth over 2017.
  • Returned change and currency and processed debit and credit card payments with a 7% accuracy rate.
  • Achieved consistent results across the year.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Willing to put client relations knowledge to work for a well-established company in the Retail sector.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Adept at using space optimization techniques.
  • Supervisor with 5 years of experience leading talented salespeople who is results-oriented.
  • Professional with budget management and strategic planning abilities who is dependable and attentive.
  • Store Sales Lead with 14 years of experience supervising employees in system environments.
  • Accomplished retail specialist.
  • Achieved revenue growth of $15 over 16 quarters.

Accomplishments

  • Led merchandise restocking initiatives resulting in a 58% increase in product availability, improving total sales by $4 in several months.
  • Reduced operational expenditures by 24% through strategic vendor negotiations and more efficient inventory management.
  • Led a team to achieve operational compliance during internal audits, achieving a 36% improvement in audit scores and eliminating discrepancies.
  • Implemented a formalized customer service program that resulted in a notable 15% increase in positive feedback scores from post-purchase surveys.
  • Reduced shrinkage by collaborating with loss prevention teams, decreasing inventory loss by 22% in 6 months.
  • Created performance metrics for sales associates, boosting employee accountability and resulting in a 15% increase in individual sales output.
  • Designed and delivered team-wide training sessions focusing on sales techniques, achieving a 60% improvement in sales per associate.
  • Trained and mentored a team of 18 associates, reducing turnover by 28% within two years by improving onboarding and engagement strategies.
  • Developed quarterly sales competitions to motivate associates, resulting in a 15% increase in overall team-driven sales.
  • Coordinated the planning and execution of a store layout reset, optimizing product placement to increase impulse buys by 65%.

Affiliations

  • Community Betterment Coalition – Led Seasonal Fundraising as Business Representative
  • Institute for Store Planning and Design – Contributed Design Insights for 2021 Report
  • Association for Supply Chain Management (APICS)
  • Retail Operations Council – Roundtable Speaker
  • Regional Retail Leaders Forum – Presented client relations at Annual Meeting
  • Association for Computing Machinery
  • eCommerce Retail Association – Collaborative Workshops on In-Store and Online Sales Integration
  • Top Achievers Club – Recognized for Year-over-Year Growth in 2022
  • International Customer Service Association – Attended 2015 Conference
  • International Council of Nurses

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Digital Retail and E-Commerce Certification from Microsoft Excel
  • Project Management Professional (PMP)
  • OSHA 10-Hour General Retail Industry Safety and Health Certification
  • CompTIA A+ Technician
  • Advanced Customer Service Training Certification
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Advanced POS Systems Certification - Power BI
  • Google Certified Professional Cloud Architect

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