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Skills

  • Key accounts and territory management
  • Digital Printing Technologies
  • Cross-functional team communication
  • Job Ticketing Accuracy Improvement
  • Deadline-Driven Production
  • Project organization
  • MS Office
  • Equipment Maintenance and Workflow Efficiency
  • Team building
  • Customer service

Work Experiences

  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every three years.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Achieved Six Sigma for eco-friendly practices.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Supervised program department with over 16 employees and $5 category budget.
  • Handled $10 in funds every day in a fast-paced process environment.

Summaries

  • With over 4 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Professional with 3 years of experience in the Miscellaneous sector.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Personable and trustworthy, looking for an opportunity to use process improvement and strategic planning in a fast-paced environment.
  • Process, procedure, and process are all available.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Web Print Production Manager and team leader with 7 years of experience in method settings.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.

Accomplishments

  • Reduced overhead by 15% annually by renegotiating contracts with external print vendors and introducing competitive bidding.
  • Supported the marketing team in executing seasonal promotions, ensuring that collateral was printed and distributed within 77% of target timelines.
  • Enhanced color calibration processes to maintain brand consistency across multi-region campaigns, improving customer satisfaction by 48%.
  • Developed and tested automated prepress workflows, decreasing manual intervention errors by 73%.
  • Monitored vendor output for format compliance, ensuring that all deliverables aligned with the pre-approved specs at a 40% consistency rate.
  • Optimized vendor relationships and shipment logistics for projects in Boston, reducing delivery delays by 52%.
  • Collaborated with IT to integrate print management software, improving production planning and tracking capabilities by 68%.
  • Revamped Standard Operating Procedures (SOPs) for prepress and print workflows, leading to a 17% increase in department efficiency.
  • Escalated and resolved equipment-related production issues, reducing printer idle time by 52%.
  • Contributed to cross-departmental initiatives that led to a 58% enhancement in the overall production quality and final deliverable appearance.

Affiliations

  • Regular attendee of the Sustainable Green Printing Partnership (SGP) conferences, focused on eco-friendly print production techniques.
  • Actively involved with the Association for Graphic Arts Training (AGAT), contributing to education programs for junior designers and emerging talent.
  • Member of the Graphic Arts Educators Association (GAEA), promoting knowledge transfer of industry-standard print technologies to diverse teams.
  • Attended workshops organized by the Packaging & Print Innovation Conferences, gaining insights into multichannel color consistency.
  • Affiliated with Professional Print Managers Association (PPMA), learning best practices in vendor performance evaluation.
  • Member of the Certified Print Production Professional program (CPPP), focused on improving production workflows and client deliverables.
  • Partnered in sustainability initiatives through membership in the Association for Suppliers of Printing, Publishing and Converting Technologies (ASPPCT).
  • Certified Six Sigma from Sustainable Green Printing Partnership (SGP), ensuring alignment with eco-friendly production standards.
  • Technical Advisor for Color Printing Forum, helping standardize best practices related to PDF preflight and client color expectations.
  • Member of Women in Print, promoting diversity, leadership, and educational opportunities within the printing industry.

Certifications

  • Certified Digital Asset Management Specialist, 2024, Lakeside Partners
  • Professional Print Production Certification (PPC), Northwind
  • EFI Fiery Professional Certification, process, 2016
  • Certified Web-to-Print Expert (W2PE), 2019, Adobe Creative Suite
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Agile Project Management (PMI-ACP), 2017, Meridian
  • American Academy of Financial Management (AAFM)
  • Certified Project Management Professional (PMP), 2020, Atlanta
  • Sustainability in Print and Packaging Certification, 2016, Northwind
  • Supply Chain Management for Print Certification, 2019, Cedar Works

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