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Skills

  • 3M Encoder
  • Cross-functional communication
  • Clinical trial documentation
  • Documentation Audits
  • First Aid/CPR
  • Communications
  • Performance monitoring
  • Automated Data Extraction Tools
  • Automated workflow solutions
  • EHR System Troubleshooting

Work Experiences

  • Used classification manuals to learn more about disease and diagnosis processes.
  • Assisted in the development of cross-functional documentation protocols.
  • Abstracted medical data for clinical studies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Abstracted key treatment and outcome data from patient records.
  • Assisted in coding and verifying patient charts for billing purposes, driving 85% higher claim approval rates across the department.
  • Achieved 85% higher claim approval rates.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 6 hours.
  • Transported ServiceNow to two years customer locations.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.

Summaries

  • Achieved zero data loss during the transition.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently reduced healthcare data abstraction time by 65%.
  • Contributed to 4 peer-reviewed publications.
  • Aligned closely with HIPAA guidelines.
  • Within Miscellaneous, senior Medical Records Abstractor and outstanding performer in vendor management and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Medical Records Abstractor.
  • Detail-oriented and data-driven approach.
  • Decreased abstraction delays by 69%.

Accomplishments

  • Provided training to 2 newly hired abstractors, improving overall team performance and reducing onboarding time by 26%.
  • Audited 12 clinical trial datasets, ensuring compliance with HIPAA and improving data integrity by 44%.
  • Regularly assessed and communicated medical data trends to organizational leadership, contributing to category policy updates.
  • Resolved product issue through consumer testing.
  • Led quality assurance checks on medical record abstractions, ensuring consistent regulatory compliance rates above 64%.
  • Worked with healthcare compliance departments to ensure all audit findings met or exceeded the 38% accuracy benchmark.
  • Coordinated with IT to troubleshoot and resolve electronic medical record compatibility issues, enhancing information flow between departments.
  • Managed a caseload of 6 unique patient records ensuring compliance with institutional data privacy standards.
  • Collaborated with multiple departments to update and enforce new data governance standards, resulting in consistent compliance across 6 locations.
  • Facilitated cross-department collaboration with IT on EHR optimizations that enhanced clinical workflow efficiency by 43%.

Affiliations

  • International Association of Administrative Professionals
  • Lions Club
  • Medical Group Management Association (MGMA)
  • Association for Healthcare Technology and Management (AHTM)
  • American Medical Informatics Association (AMIA)
  • American Marketing Association
  • Society of Human Resource Management
  • International Association of Privacy Professionals (IAPP)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Certified Professional in Healthcare Quality (CPHQ)

Certifications

  • Registered Health Information Technician (RHIT) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Privacy and Security (CHPS) – Northwind
  • Cerner Certified Specialist - Vantage
  • Certified Professional Coder (CPC) - Brightline
  • Certified Specialist in Oncology Nursing (CSO) - Lakeside Partners
  • ServSafe
  • Health Informatics & Information Management (HIM) Certification - category

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