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Skills

  • Excel in program
  • Contract auditing
  • Heavy lifting
  • Framework equipment
  • Pet charting information
  • MS Office
  • Vision and dental insurance
  • Problem resolution
  • Relationship development
  • Time management skills

Work Experiences

  • Framework was planned and carried out by me.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Quickly identified problems and alerted Health Insurance Agent to any potential project delays.
  • Sought advice.
  • Conducted a needs analysis to gather data for making appropriate health insurance product recommendations.
  • Ensured
  • Measured yardage and looked for stray golf balls.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • On-site training was provided by me.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Proactive
  • Ambitious
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Customer service specialist with 14 years of initiative experience who is dedicated and detail-oriented.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Service-driven
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Initiative and standard are examples of abilities.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Simplified complex health insurance terms and policies for clients, boosting decision-making confidence by 31%.
  • Monitored market trends and competitor offerings to help clients make informed choices, resulting in better coverage at 53% less cost.
  • Helped 15 small businesses navigate group health insurance plans, resulting in a 45% satisfaction score improvement.
  • Assisted in strategic planning efforts, contributing to an annual revenue increase of 2 from new health insurance enrollments.
  • Outperformed monthly sales targets by 21% while maintaining high client satisfaction ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 12% over two years.
  • Designed multi-tiered insurance package proposals that led to a 17% increase in client acquisition rate over three years.
  • Collaborated with underwriting and claims departments to resolve escalated issues, reducing claim processing delays by 82%.
  • Trained and mentored 7 new Health Insurance Agents on regulatory compliance and effective sales techniques.

Affiliations

  • Jaycees
  • Society of Insurance Research (SIR)
  • Society of Financial Service Professionals (FSP)
  • Association for Computing Machinery
  • Association for Insurance Compliance Professionals (AICP)
  • National Committee for Quality Assurance (NCQA)
  • Association for Supply Chain Management (APICS)
  • Society of Certified Senior Advisors (SCSA)
  • Freemason
  • RIMS (Risk and Insurance Management Society)

Certifications

  • Health Insurance Compliance Professional (HICP) - process
  • Certified Business Analysis Professional (CBAP)
  • Senior Health Insurance Program (SHIP) Certification - process
  • Salesforce
  • Health Informatics Certification Brightline
  • Chronic Care Professional (CCP) Certification – Summit Group
  • Medicare Advantage Plan Accreditation - category, 2023
  • Ethics in Health Insurance Certification - program
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)

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