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Skills

  • Accounts payable/receivable
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • Risk mitigation
  • Safety measures
  • Relationship development
  • Product ordering
  • Sales pipeline management
  • Client-focused
  • Internal auditing

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Conducted a needs analysis to gather data for making appropriate health insurance product recommendations.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Sought advice.
  • Managed
  • Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items.
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Health Insurance Agent with 3 years of experience selling health insurance to patients.
  • Pragmatic
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Resourceful
  • Ambitious
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Initiative and standard are examples of abilities.
  • Deadline-driven

Accomplishments

  • Mastered CRM software to track customer interactions and follow-up processes, increasing client response rates by 28%.
  • Achieved 9% increase in cross-sell opportunities by developing effective client segmentation strategies and upselling existing packages.
  • Resolved product issue through consumer testing.
  • Successfully reduced policy churn rate by 77% through proactive post-sale customer engagement and retention strategies.
  • Utilized bilingual communication skills in Mandarin to serve non-English speaking clients, raising client satisfaction scores by 58%.
  • Recommended appropriate deductible and coverage adjustments based on detailed analysis of client medical histories, optimizing plan cost-effectiveness.
  • Collaborated with marketing team to create educational workshops on health plan options, driving a 25% participant increase.
  • Effectively negotiated premium rates that balanced company profits with client affordability, reducing escalations to corporate by 27%.
  • Collaborated with team of 2 in the development of standard.
  • Presented complex health plan options to large employer groups, resulting in 78% plan adoption at the company-wide level.

Affiliations

  • Association of Health Care Journalists (AHCJ)
  • National Association of Social Workers
  • American Marketing Association
  • RIMS (Risk and Insurance Management Society)
  • American Society of Safety Professionals
  • Chartered Insurance Institute (CII)
  • Toastmasters
  • Health Insurance Agents Networking (HIAN) Group
  • National Committee for Quality Assurance (NCQA)
  • International Foundation of Employee Benefit Plans (IFEBP)

Certifications

  • Licensed Insurance Agent Oregon - Life & Health
  • Google Certified Professional Cloud Architect
  • ACA Navigator Certification - category, 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Risk Management (CPHRM) - initiative
  • COBRA Administration Certification - Beacon Labs
  • Salesforce
  • Healthcare Insurance Trust Administration Certification - Summit Group
  • Health and Benefits Specialist (HBS) - standard, 2016
  • Registered Health Underwriter (RHU) - initiative, 2017

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Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

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Sheila J.Helped me get my first job!

This app is perfect. It helped me get my first job. I will use Rocket Resume again whenever I need it. I will recommend to all my friends and family.

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Amber P.Career translated.

I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

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Jen P.I'll be back!

Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

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Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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Jonathan J.Got the job!

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Stacy E.Affordable price.

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I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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