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Skills

  • Emergency travel troubleshooting
  • Team building
  • Client-Focused Problem Solving
  • Customer satisfaction tracking
  • Supervision
  • Data analysis for travel cost reduction
  • Spreadsheet management
  • Relationship development
  • Vendor negotiation
  • Sage 50 US

Work Experiences

  • Achieved Top Performer for consistently providing excellent customer service to both internal teams and external vendors within the travel management process.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including risk assessment and process improvement.
  • Advised leadership on industry shifts.
  • Coordinated with travel risk management providers to create real-time reporting systems for global health and safety alerts during international trips.
  • Achieved savings over 18 years.
  • Coordinated complex group travel for conferences and events.
  • Conducted surveys to improve service quality.
  • Conducted post-travel surveys.
  • Coordinated travel plans to Denver.
  • Conducted surveys post-travel to ensure compliance with quality standards, boosting traveler satisfaction scores by 77% %.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Travel Desk Executive is a multi-talented Travel Desk Executive who is consistently rewarded for planning and operational improvements.
  • Adapted to dynamic environments.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Achieved a 84% reduction in booking errors.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Achieved a 70% reduction in expense report discrepancies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept at preparing detailed travel-related reports.

Accomplishments

  • Monitored and updated travel trends and restrictions, helping to avoid operational disruptions due to unforeseen events or changes in international policies.
  • Developed real-time travel document expiration reminder process that reduced travel cancellations by 84%, increasing operational efficiency.
  • Spearheaded a new loyalty program partnership with framework, leading to 17% more frequent flyer miles for corporate travelers and increased savings.
  • Stayed updated on the latest travel industry trends and regulations, leading to an 47% reduction in unforeseen travel issues across multiple regions.
  • Led travel safety training initiatives, focusing on high-risk regions and ensuring 4 employees adhered to local and company regulations.
  • Enhanced company travel approval processes, reducing travel request lead time by 79% and minimizing booking mistakes.
  • Improved overall travel efficiency by analyzing and restructuring vendor partnerships, resulting in savings of 16 per quarter.
  • Successfully delivered VIP travel arrangements for system, ensuring discretion, personalized services, and seamless coordination across international destinations.
  • Negotiated preferred vendor contracts and enforced travel policy compliance, saving 12 per traveler and reducing deviations from policy by 38%.
  • Orchestrated complex, multi-leg journeys for executive staff across 8 countries, ensuring seamless travel with no missed connections or delays.

Affiliations

  • International Air Transport Association (IATA)
  • American Marketing Association
  • American Society of Travel Advisors (ASTA)
  • Association of Professional Travel Organizers
  • Travel and Tourism Research Association (TTRA)
  • Association for Supply Chain Management (APICS)
  • Asian Association of Consumer Travel Management (AACTM)
  • Remote Employee Travel Advisory Committee
  • Project Management Institute
  • In-house Employee Travel Consulting Group

Certifications

  • Travel Risk Management Certification (TRMC)
  • Amadeus Travel Software Certification
  • Salesforce
  • International Travel & Tourism Professional Certification (ITTP)
  • Executive Travel Coordinator Professional Certification
  • SHRM Certified Professional (SHRM-CP)
  • IATA Travel and Tourism Certification
  • Certified Travel Associate (CTA)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)

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