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Skills

  • Customer relations
  • MS Office
  • Service agreements
  • Competitive Market Positioning
  • Team management
  • Marketing understanding
  • Contract negotiation
  • Scheduling understanding
  • Market trend analysis
  • Sales forecasting

Work Experiences

  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Collaborated with product to refine and optimize franchise disclosure documents, resulting in quicker franchise contract signings.
  • Built strong relationships with multi-unit franchise owners.
  • Coordinated with multiple financial institutions.
  • Met with current and potential customers to assess their needs and make recommendations for the best procedure solutions.
  • Collaborated with legal teams.
  • Analyzed market trends to develop tailored sales approaches for prospective franchisees, resulting in the closure of 10 deals.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Closed 3 new deals.
  • Built strong relationships with over 4 multi-unit franchise owners, leading to a 52% increase in renewal agreements.

Summaries

  • Customer service, research, and conflict resolution skills are all excellent.
  • Bringing 6 years of experience in this field.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Customers have increased by 7%, and new sales revenue has increased by more than $9.
  • Achieved 70% faster franchise growth.
  • Costs were consistently reduced while profits were increased.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Accomplished in managing franchise networks.
  • Accomplished in managing and expanding franchise networks through personalized support and mentorship. Helped franchisees improve operational performance by 21%, leading to franchise-wide success.

Accomplishments

  • Oversaw negotiations for multi-unit franchise deals, driving collective sales growth of 38% in 18 months.
  • Identified a gap in training materials and created new content for franchise owners, improving overall operational consistency across 16 locations.
  • Collaborated with legal and compliance teams to audit franchise contracts, ensuring 43% compliance with regulatory requirements.
  • Facilitated the launch of 7 new franchise locations through partnership building and strategic market assessments.
  • Analyzed franchisee performance data to provide recommendations for improvement, increasing their sales productivity by 84%.
  • Secured 7 new franchise agreements with investors across the West Coast through targeted presentations and relationship building.
  • Worked with digital marketing teams to optimize franchise promotional campaigns, increasing prospect engagement by 57% in 2020.
  • Executed market positioning strategies that helped outmaneuver competitors and secure 15 new franchise partnerships.
  • Led efforts to boost contract visibility and enforce compliance, ensuring audit success rates of 44% among franchisees.
  • Collaborated with team of 16 in the development of program.

Affiliations

  • Leadership Development Roundtable (LDR)
  • Association for Computing Machinery
  • Affiliate Member of Local Franchisee Chamber of Commerce
  • Member of the National Association of Sales Professionals (NASP)
  • Business Development Professionals Member
  • Association of Information Technology Professionals
  • Small Business Institute Membership
  • International Franchise Association (IFA)
  • National Franchise Alliance
  • Chartered Institute of Marketing (CIM)

Certifications

  • Business Acumen Certification - procedure
  • Certified Franchise Executive (CFE) – International Franchise Association (IFA)
  • Advanced Lead Generation Strategies Certification - framework
  • Professional Certified Marketer (PCM) - American Marketing Association
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Digital Marketing Certification - initiative
  • CompTIA Security+
  • Franchise Management Certificate - procedure
  • ServSafe

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