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Skills

  • Assistance in special services like VIP or group transport
  • Regulatory compliance
  • Budgets
  • Ability to maintain 5-star customer ratings
  • Ability to follow strict health and safety protocols
  • Cleaning and sanitation
  • Comprehensive local route knowledge
  • Project organization
  • Business operations
  • Organization

Work Experiences

  • Contributed to safer driving practices.
  • Consistently ensured that shuttles exceeded cleanliness standards, leading to a 20% increase in customer complaints resolution for cleanliness.
  • Transported Tableau to two years customer locations.
  • Achieved a 21% improvement in service scores.
  • Achieved Employee of the Year for zero incidents.
  • Collaborated with dispatch to streamline stop assignments.
  • Achieved Innovation Award for zero incidents and perfect safety record over two years, demonstrating strict adherence to safety protocols.
  • Achieved zero compliance violations during two years.
  • Achieved a 24% on-time record.
  • Assisted passengers with luggage.

Summaries

  • Applied ecologically sound driving techniques.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of quality assurance and budget management as well as workflow optimization training.
  • Accomplished Shuttle Driver with advanced skills in traffic law adherence and real-time route adjustments, improving overall journey times by 37% minutes.
  • Adjusted routes in real-time.
  • Adept at solving route-related issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Local road knowledge as well as GPS mapping for special situations.
  • Certified defensive driver recognized for exemplary performance in adhering to traffic laws while providing timely, reliable airport shuttle services.

Accomplishments

  • Documented and resolved system which led to method.
  • Introduced a streamlined boarding process that reduced loading times by 4% during peak airport hours.
  • Played a key role in achieving metric airport’s top customer service rating in 2016.
  • Achieved a 4% reduction in vehicle maintenance issues through proactive inspections and regular monitoring.
  • Safely operated handicap-accessible vehicles, improving service for passengers with disabilities by 70%.
  • Efficiently managed time between multiple stops at various airport terminals, improving route efficiency by 52%.
  • Partnered with airport vendors and security teams to optimize shuttle parking locations, improving space utilization by 9%.
  • Handled oversized or fragile luggage carefully, leading to a reduction of reported damage incidents by 51% annually.
  • Identified and reported safety hazards to management, reducing the number of safety-related incidents by 31%.
  • Implemented enhanced cleanliness standards, increasing customer satisfaction by 24% in post-ride surveys.

Affiliations

  • Transportation Worker Identification Credential (TWIC) Certification Recipient
  • Shuttle Operations Management Certification - Vantage
  • Membership in the Emergency Incident Response Network
  • International Association of Professional Shuttle Providers (IAPSP)
  • Fleet Technology Expo Attendee - 2016
  • Passenger Transportation Safety Association (PTSA)
  • Rotary International
  • Society of Human Resource Management
  • Institute of Hazardous Materials Management (IHMM)
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Transportation Hazards and Emergency Response Certificate procedure
  • Commercial Driver's License (CDL) Class B with Passenger Endorsement (State DMV)
  • Commercial Vehicle Inspection Certification by Washington
  • Wheelchair Accessible Vehicle Driver Certification (WAV) standard
  • Safety Management System (SMS) Certification by initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Vehicle Failure Protocols Illinois
  • Fleet Safety Certified by program
  • CompTIA Network+

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