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Skills

  • CCTV
  • Security systems
  • MS Office
  • Strategic decision making
  • First Aid/CPR
  • Automation implementation
  • Award-winning project delivery
  • Insurance billing
  • Data-driven decision making
  • Cross-functional team leadership

Work Experiences

  • Achieved a 57% promotion rate.
  • Aligned production schedules with client needs.
  • Worked with other team members to identify and achieve agency goals.
  • Achieved Salesforce improvements.
  • Provided major stakeholders with information on client relationships and projects.
  • Provided outstanding coaching to all department employees, resulting in a significant boost in team morale.
  • Recruited and trained Senior Production Manager, Client Services employees and provided evaluations with feedback in order to cultivate a highly talented team.
  • Conducted research to identify the best potential clients and maintained a healthy sales pipeline.
  • Achieved results in 2021.
  • Achieved 47% client satisfaction recovery.

Summaries

  • Client Services Manager with over 8 years of experience successfully working for companies in the Miscellaneous market.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, process improvement, and cross-functional collaboration strengths.
  • Senior Production Manager, Client Services and team leader with 18 years of experience in initiative settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strong leader who prioritized collaborating with internal teams and motivating employees, which resulted in increased sales and exceptional client experiences.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Successful coordination of community service resources to meet the needs and expectations of vulnerable populations in the community.
  • Organized and dedicated to improving support in order to meet rising demand.
  • Senior Production Manager, Client Services with cross-functional collaboration and performance reporting abilities.
  • Senior Production Manager, Client Services with client relationship management experience.

Accomplishments

  • Overhauled the entire client onboarding process, decreasing time to production by 6 days and improving client retention by 28%.
  • Spearheaded sustainability initiatives that reduced waste by 45% and lowered CO2 emissions by 22%, aligning with company green policies.
  • Instituted a crisis management plan that effectively mitigated risks during a major client order disruption, saving $6 in potential penalties.
  • Championed the use of data analytics for predictive maintenance, reducing equipment downtime by 37% and increasing productivity by 51%.
  • Implemented continuous training programs for the team, resulting in a 39% increase in technical proficiency and reduced overall error rates.
  • Led a turnaround strategy during a major facility renovation, maintaining 42% productivity levels while staying within a $6 budget.
  • Improved team engagement and retention by developing leadership pathways, with 2 direct reports promoted to management positions.
  • Reduced production turnaround time by 30% through the introduction of an automated scheduling system, improving workflow efficiency.
  • Secured $15 in cost savings by optimizing resource allocation and workforce scheduling, leading to better resource utilization in high-demand periods.
  • Coordinated the production and delivery of 18 orders on time, achieving a 28% increase in customer satisfaction scores for 2016.

Affiliations

  • Attendee, Lean Six Sigma Green Belt Certification Course, 2019
  • Business Development Advisor, Association of Corporate Growth (ACG), framework
  • Active Participant, Society for Human Resource Management (SHRM) – Training Programs, metric
  • Member, National Association for Business Economics (NABE), 2016-Present
  • Alumni, Harvard Business School Online - Operations Management, 2016
  • Member, Association for Supply Chain Management (ASCM), 2021-Present
  • Years-long Affiliation, Product Development and Management Association (PDMA), framework
  • Active Member, International Customer Service Association (ICSA), standard
  • Volunteer Speaker, Manufacturing Day Event at Ironclad Systems, 2019
  • Affiliation, International Association of Administrative Professionals (IAAP), category

Certifications

  • Advanced Procurement and Supply Chain Risk Management Certification from Meridian
  • Association for Project Management (APM)
  • Data-Driven Decision Making (DDDM) Certification by Summit Group
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Outsourcing Professional (COP) from IAOP
  • Certified Risk Management Professional (CRMP)
  • CompTIA Security+
  • Certified Project Management Professional (PMP) by Lakeside Partners
  • Certified Professional in Project Management (CPPM) by Cedar Works

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