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Skills

  • Positive learning process
  • Client relationship management
  • Multi-Task Management
  • Microsoft Office
  • CRM Systems
  • Kennel cleaning and sanitizing methods
  • Sorting personal clothing
  • Business Development
  • Process improvement
  • Relationship development

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Planned and scheduled assignments and projects to keep track of my daily workload.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Instructed employees on expected cleaning standards and quality, as well as health and safety regulations and equipment operation.

Summaries

  • Maintains a high level of awareness of health and safety regulations in order to provide training and guidance to employees.
  • Achieved a 63% increase in staff performance.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Customer-focused Sales Representative with 7 years of experience solving problems for clients.
  • Expert in the safest and most effective use of chemicals and cleaning products.
  • Collects and delivers loads, as well as treating stains and folding linens.
  • Laundry employee with 15 years of experience operating various types of laundry machines with a strong customer service focus.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Laundry Attendant who is willing to take on any task to help the team achieve its goals.
  • Achieved a 77% improvement in productivity.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Represented
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.
  • Solved
  • Documented
  • Achieved a 32% improvement in team performance through regular performance reviews and continuous feedback.
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Recorded
  • Proposed

Affiliations

  • Certified Professional Cleaner (CPC) Certification
  • Toastmasters
  • International Association of Administrative Professionals
  • Certified Sustainable Cleaning Specialist (CSCS)
  • Association for Supply Chain Management (APICS)
  • CM Cleaning Service Council Member 5 Years
  • Building Service Contractors Association International (BSCAI)
  • Freemason
  • International Executive Housekeepers Association (IEHA)
  • Project Management Institute

Certifications

  • Certified Infection Prevention Technician (CIPT) - Association for Professionals in Infection Control (APIC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Custodial Technician (CCT) by ISSA
  • Certified Industrial Cleaning Supervisor (CICS) - 2019
  • Certified Facility Manager (CFM) by IFMA
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Healthcare Environmental Services Technician (CHEST) by AHE
  • Professional Cleaner Certification by Brightline - 2019

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