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Skills

  • Chemical Safety Knowledge
  • Data-driven decision making
  • Relationship development
  • Materials requisition
  • MS Office
  • Time management
  • Cleaning equipment operation
  • First Aid/CPR
  • Budgets
  • Employee scheduling

Work Experiences

  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Was in charge of scheduling, training, and performance monitoring for 18 employees.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Based rewards on room cleanliness and speed.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Achieved results over 18 months.
  • Boosted productivity by 82%.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated with in-house and third-party laundry service to ensure timely turnaround of linens and bedding, improving operational flow.

Summaries

  • Collaborative supervisor recognized for supporting cross-departmental efforts.
  • Achieved zero violations.
  • Adept at maintaining robust inventory controls and working with suppliers to deliver cost savings and prevent stock shortages.
  • Contributed to the overall success of hotel operations.
  • Built strong relationships with hotel departments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved significant cost reductions.
  • Clear understanding of performance reporting and team leadership as well as stakeholder engagement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Coordinated cleaning with guest check-ins.

Accomplishments

  • Utilized performance metric data to identify underperforming areas, resulting in targeted staff retraining and a 41% increase in efficiency.
  • Built a results-oriented culture within the housekeeping team that drove consistent improvements in cleanliness standards, leading to a strengthened reputation in guest reviews.
  • Communicated directly with guests and resolved housekeeping-related complaints, decreasing average response time by 66% and increasing overall satisfaction.
  • Secured certification in CPA for green cleaning protocols, pioneering the hotel’s adoption of eco-conscious housekeeping methods.
  • Documented and resolved process which led to system.
  • Reduced room turnover times by 18%, improving overall guest satisfaction ratings via efficient task delegation and team coordination.
  • Reduced overtime hours by 40% through effective scheduling and staff workload balancing, contributing to a more efficient department.
  • Developed and executed training programs for new hires, slashing onboarding time by 5 weeks and enhancing job preparedness.
  • Introduced a rotating shift schedule that promoted work-life balance and reduced absenteeism rates by 54%, improving team morale.
  • Collaborated with maintenance and front-desk teams to swiftly address guest complaints regarding room hygiene, reducing negative feedback by 34%.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • Association for Supply Chain Management (APICS)
  • Housekeeping Managers and Supervisors Network
  • American Marketing Association
  • American Institute of Cleaning Science (AICS)
  • Toastmasters
  • Association for Computing Machinery
  • International Executive Housekeepers Association (IEHA)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • Green Cleaning Certification - category
  • Certified Environmental Services Executive (CESE) – International Executive Housekeepers Association (IEHA)
  • First Aid/CPR Certified
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Public Accountant
  • Certified Professional in Healthcare Quality (CPHQ)

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