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Housekeeping Floor Supervisor resume examples

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Skills

  • Deep Cleaning Scheduling
  • Facility maintenance coordination
  • Eco-friendly cleaning solutions
  • Team building
  • Materials requisition
  • Conflict resolution skills
  • Cost control strategies
  • Operational improvement
  • Business operations
  • Process improvement

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Boosted productivity by 82%.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of the facility's day-to-day operations.
  • Contributed to a Outstanding Service Award-winning performance within the housekeeping department by maintaining the highest standard of cleanliness and hygiene at Atlanta.
  • Cleaned rooms as scheduled.
  • Achieved a 33% reduction in overtime hours.
  • Contributed to a Excellence Award-winning performance.
  • Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.

Summaries

  • Dedicated to learning, growing, and succeeding in Retail.
  • Housekeeping Floor Supervisor with 13 years of successful budget management and quality assurance experience.
  • Achieved significant cost reductions.
  • Within Retail, senior Housekeeping Floor Supervisor and outstanding performer in process improvement and project management.
  • Adept at maintaining robust inventory controls.
  • Capable of managing large housekeeping teams during high-volume periods, ensuring all rooms meet exacting cleanliness standards for customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved prompt issue resolution.
  • Achieved Excellence Award at Seattle.
  • Achieved Top Performer for operational excellence in housekeeping.

Accomplishments

  • Controlled cleaning schedules and distributed workloads efficiently across 18 employees, leading to an increase in timely room turnovers during high occupancy periods.
  • Streamlined linen control procedures, cutting costs by 69% and preventing frequent shortages commonly experienced during peak seasons.
  • Successfully managed labor cost budgets by optimizing scheduling using Tableau, saving the department $3 annually while maintaining staffing levels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Developed and executed training programs for new hires, slashing onboarding time by 5 weeks and enhancing job preparedness.
  • Utilized performance metric data to identify underperforming areas, resulting in targeted staff retraining and a 41% increase in efficiency.
  • Collaborated with team of 15 in the development of metric.
  • Implemented a new performance evaluation process that resulted in a 82% increase in team productivity across the housekeeping department.
  • Developed multilingual communication strategies, reducing language barriers for an international workforce and ensuring compliance with guest preferences.

Affiliations

  • Lions Club
  • National Association of Social Workers
  • Housekeeping Managers and Supervisors Network
  • Facility Management Professional (FMP) Certification, 2020
  • Professional Housekeepers Association of America (PHAA)
  • Society of Women Engineers
  • Hospitality Asset Managers Association (HAMA)
  • Regional OSHA Compliance Network, Atlanta
  • Hospitality Financial and Technology Professionals (HFTP)
  • Women's Hospitality Leadership Forum

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Facilities Manager (CFM) - International Facility Management Association (IFMA)
  • Project Management Professional (PMP)
  • Certified Hospitality Housekeeping Executive (CHHE) - system
  • Certified Professional in Healthcare Quality (CPHQ)
  • Cisco Certified Network Associate (CCNA)
  • Certified Room Attendant (CRA) - International Executive Housekeepers Association (IEHA)
  • Hotel Management Certificate – Harbor & Co.
  • CPR and First Aid Certification

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