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Skills

  • Knowledge of initiative implementation
  • Supervision
  • Procedure equipment
  • Customer service
  • Budgets
  • Customer support services
  • First Aid/CPR
  • Team building
  • Incident response and resolution
  • Communications

Work Experiences

  • Collaborated with cross-functional teams.
  • Assisted in user account provisioning in ServiceNow.
  • Configured and maintained standard to meet the needs of finance, improving workflow efficiency by 64%.
  • Achieved a 29% decrease in system breaches.
  • Acted as the primary point of contact for troubleshooting Microsoft Excel.
  • Coordinated with the IT department.
  • Boosted overall efficiency during 6 months.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Contributed to the rapid deployment of process to 18 users, meeting tight deadlines with excellent user satisfaction scores.

Summaries

  • Achieved a 44% improvement in safety compliance.
  • Communicated effectively with management.
  • Committed Technology Aide offering expertise in automating data workflows through Excel macros. Strong track record of using automation to improve data entry speed and precision, boosting department output.
  • Achieved consistent client satisfaction.
  • Adept at configuring and maintaining procedure.
  • Committed Technology Aide with an eye for efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With a track record of effective employee training, professional development, and implementation support, I'm eager to add value to the Brightline team.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of process improvement and workflow optimization as well as client relations training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised system updates and patches across 3 departments, improving cybersecurity measures and reducing vulnerabilities by 45%.
  • Collaborated with external providers to improve system integrations, reducing costly incompatibility issues by 35%.
  • Documented and resolved metric which led to category.
  • Configured backup systems for 9 office locations, ensuring business continuity with zero critical data loss.
  • Authored detailed IT process documentation, enabling future staff to quickly learn technical workflows.
  • Collaborated with team of 2 in the development of process.
  • Implemented network troubleshooting protocols, resulting in a 68% decrease in overall network downtime.
  • Monitored and reported on hardware and software performance, identifying and resolving potential issues before they impacted operations.
  • Established and followed strict SLA benchmarks, contributing to a 50% improvement in client satisfaction.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • National Association of Information Technology Professionals (NAITP)
  • Freemason
  • Certified IT Support Professional (CITSP)
  • Microsoft Certified Professional (MCP)
  • Society for Maintenance & Reliability Professionals (SMRP) - IT Sector
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Technology Professionals Networking Group

Certifications

  • Certified Technology Specialist - Design (CTS-D)
  • First Aid/CPR Certified
  • Apple Certified Mac Technician
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ServSafe
  • Apple Certified Support Professional (ACSP)
  • Cisco Certified Technician (CCT)
  • Apple Certified Associate (ACA)
  • Amazon Web Services (AWS) Certified Cloud Practitioner

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