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Skills

  • Payment processing
  • Relationship development
  • Advanced vehicle diagnostics
  • Check engine light diagnostics
  • Vehicle maintenance reports
  • Inventory management
  • Vehicle maintenance and repair
  • Multilingual customer service support
  • Fleet maintenance coordination
  • Filter replacements (oil, air, cabin, fuel)

Work Experiences

  • Collaborated with system customers to determine their needs and deliver standard service.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Decreased restocking delays by 41%.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Accurately diagnosed vehicle fluid leaks.
  • Completed procedure in Jira using technical skills.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Developed and implemented a job completion checklist that reduced vehicle return repairs by 79%.
  • Answered 15 calls per 6 months to help customers with their questions and concerns.
  • Was quick to respond to customer requests and provided helpful advice.

Summaries

  • Adept at inventory management, driving a 71% reduction in stock shortages for essential oils, filters, and fluids by optimizing order schedules and forecasting needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • Adept at using diagnostic tools to troubleshoot engine performance, minimizing misdiagnoses and ensuring timely, accurate repairs—resulting in 28% fewer customer follow-ups.
  • Expertise in performance reporting and strategic planning from a seasoned Attendant.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Applied new safety protocols.
  • Achieved 70% fewer customer complaints.
  • Aligned products with vehicle needs and budgets.
  • Accomplished in diagnosing and resolving fluid leaks, saving customers up to $18 in potential repairs, and enhancing repeat business through consistent service.

Accomplishments

  • Safely disposed of hazardous materials in accordance with method, improving workplace safety and regulatory compliance.
  • Monitored and maintained compliance with EPA regulations, ensuring zero environmental penalties for Beacon Labs in 2022.
  • Maintained tools and service bays in optimal working condition, cutting down on maintenance downtime by 9 hours per week.
  • Performed oil and lube services on an average of 5 vehicles per day, reducing total average service time to 12 minutes.
  • Sustained proper levels of high-demand oil types during peak seasons by monitoring usage, reducing shortages by 80%.
  • Consistently achieved 58% customer retention by providing clear, effective communication regarding necessary repairs and maintenance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cross-sold premium oil products to 47% of customers, boosting revenue while educating about vehicle performance benefits.
  • Implemented stock forecasting system for oils and filters, reducing out-of-stock occurrences by 52%.
  • Streamlined oil change process through the use of HubSpot, improving service times by 76%.

Affiliations

  • Project Management Institute
  • International Council of Nurses
  • Affiliate Member, Tire Industry Association (TIA)
  • Toastmasters
  • Jaycees
  • Enrolled in Automotive Training Institute (ATI) Leadership Development Program
  • Active Participant in Tech Training Programs, Sponsored by program
  • Member, National Lubricating Grease Institute (NLGI)
  • Association of Information Technology Professionals
  • Affiliate, Society of Automotive Engineers (SAE)

Certifications

  • Certified Oil Monitoring Analyst (OMA)
  • Salesforce
  • National Institute for Automotive Service Excellence (ASE) - G1 Maintenance and Light Repair
  • Continuing Automotive Service Education (CASE) Certification
  • Certified Preventive Maintenance Inspector by Northwind
  • First Aid/CPR Certified
  • Certified Automotive Fleet Manager (CAFM) by NAFA
  • Advanced Brake System Specialist by ASE Mechanical
  • Forklift Safety and Operation Certification 2020
  • Cisco Certified Internetwork Expert (CCIE)

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