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Skills

  • Equipment Audit Tracking
  • Conflict resolution in customer service
  • Operational improvement
  • Request prioritization
  • Project organization
  • Product promotion
  • System equipment
  • Inventory control
  • Customer complaint resolution
  • Effective communicator

Work Experiences

  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Collaborated with the marketing department.
  • Transported Asana to two years customer locations.
  • Achieved a customer retention rate increase of 35%.
  • Created customer profiles in the database system.
  • Achieved a cost reduction of $15 annually.
  • Oversaw the delivery of program project by initiative team, which resulted in standard.
  • Achieved a customer retention rate increase of 19% by developing strong relationships and providing personalized service.
  • Created customer profiles in the database system, ensuring accurate tracking of rental history and preferences to enhance repeat business.
  • Achieved results during process.

Summaries

  • Achieved reductions through prompt follow-ups.
  • Achieved a 35% reduction in delays.
  • Boosted seasonal rental package sales by 46% in 2016.
  • Achieved a 37% satisfaction rate.
  • Well-versed in cash handling and providing excellent customer service.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Achieved a 57% reduction in customer complaints.
  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Achieved a 33% revenue increase in 2020.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Proactively upsold additional services and accessories, generating an extra metric per rental on average.
  • Piloted and implemented an automated customer reminder system, decreasing late returns by 32% over the past year.
  • Worked closely with vendors to ensure timely delivery of rental assets, maintaining 41% availability during peak demand periods.
  • Supported a seamless transition to a new rent management software, reducing operational downtime by 5 hours and improving system efficiency.
  • Generated detailed performance reports for the rental department, providing senior management with actionable insights on service trends.
  • Developed and maintained customer profiles using Salesforce, enabling more personalized service and boosting repeat business by 61%.
  • Managed a daily average of 12 reservation entries, maintaining an error rate of less than 51% and ensuring data integrity.
  • Identified opportunities for additional rental services specific to Miscellaneous, increasing overall revenue by 41%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced equipment rental procedures, increasing transaction processing speed by 34% and improving overall customer experience.

Affiliations

  • Certified Rental Consultant (CRC) Certification Program
  • Business Network International (BNI)
  • Association of Proposal Management Professionals (APMP)
  • Occupational Safety and Health Administration (OSHA) Certification - framework
  • Customer Experience Professionals Association (CXPA)
  • American Rental Association (ARA)
  • Society for Human Resource Management Certified Professional (SHRM-CP)
  • Rotary International
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute

Certifications

  • Customer Loyalty and Retention Expert Certification
  • Certified Supply Chain Professional (CSCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Upselling Professional (CUP)
  • First Aid/CPR Certified
  • Certified Excel Proficiency from metric
  • Certified Inventory Management Specialist (CIMS)
  • Certified Customer Service Professional (CCSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Operations Specialist (CROS)

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