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Skills

  • CYMA/Soft-Pro Rental Software
  • Cross-departmental collaboration
  • Equipment maintenance coordination
  • Business operations
  • Receipt and refund issuance
  • Order taking
  • Customer database management
  • System equipment
  • Late Fee Mitigation
  • Equipment Audit Tracking

Work Experiences

  • Customized rental packages for corporate clients.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Continuously trained in new rental software systems.
  • Achieved a customer retention rate increase of 35%.
  • Conducted weekly audits of rental equipment.
  • Analyzed customer preferences and purchasing habits to suggest tailored rental packages, increasing rental duration by 35% days on average.
  • Coordinated logistics for rental deliveries and pick-ups within Denver, ensuring timely and accurate fulfillment of customer orders.
  • Was quick to respond to customer inquiries, answering questions and providing product information.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Boosted seasonal rental package sales by 46% in 2016.
  • Boosted overall revenue.
  • Personable and communicative, speaking German and Japanese fluently.
  • Achieved favorable rental terms over the past two years.
  • Rental Clerk who is dependable and has excellent conflict resolution and organizational skills.
  • Boosted rental income by 26% over the past the past year.
  • Achieved a 47% improvement in service timeliness.
  • Based on post-transaction survey analysis.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Executed daily closing procedures, ensuring all financial transactions were properly recorded and balanced with total sales worth metric.
  • Supported a seamless transition to a new rent management software, reducing operational downtime by 5 hours and improving system efficiency.
  • Optimized the inventory management system, reducing lost equipment by 33% and saving the company initiative annually.
  • Improved communication with customers through timely follow-ups, driving a 62% reduction in late payments.
  • Identified opportunities for additional rental services specific to Miscellaneous, increasing overall revenue by 41%.
  • Developed strong customer relationships, achieving a 81% increase in repeat rentals within 13 months.
  • Used inventory and reservations software to streamline payment processes and track equipment usage, reducing loss and damage by 61%.
  • Documented and resolved metric which led to system.
  • Managed a daily average of 12 reservation entries, maintaining an error rate of less than 51% and ensuring data integrity.

Affiliations

  • American Society of Safety Professionals
  • Society of Women Engineers
  • Association for Talent Development (ATD)
  • Society of Human Resource Management
  • Business Network International (BNI)
  • National Association of Equipment Leasing Brokers (NAELB)
  • Equipment Leasing and Finance Association (ELFA)
  • National Small Business Association (NSBA)
  • Association of Information Technology Professionals
  • American Purchasing Society (APS)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Retail Strategy and Operations Management Certification
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Salesforce
  • Time Management and Prioritization Certification
  • Certified Negotiation Expert (CNE)

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