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Skills

  • Immunizations
  • Staff management
  • Pharmacy operations management
  • Fundraising for healthcare initiatives
  • Occupancy strategies
  • Training and development
  • Accreditation coordination
  • Drug utilization review
  • Relationship building and retention
  • Cross-functional Process Improvement

Work Experiences

  • Created and maintained patient care databases.
  • Accrued over 8 hours of direct patient care.
  • Achieved a 14% error-free compliance record.
  • Collaborated with nonprofit organizations.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Assisted patients in understanding insurance coverage.
  • Achieved top-tier rankings in patient satisfaction surveys for 2016.
  • Boosted team productivity by 67%.
  • Created and maintained patient care databases, ensuring updated information on over 4 active patients, improving tracking efficiency by 62%.
  • Crafted individualized survivorship care plans.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Develop and lead an office staff that is productive and efficient.
  • Within Miscellaneous, senior Cancer Fighter Coordinator and outstanding performer in stakeholder engagement and team leadership.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Hope to help Vantage achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Adept Cancer Fighter Coordinator with strong skills in community outreach, increasing engagement and participation in cancer screening programs by 82% among rural populations.
  • Achieved 73% higher satisfaction in treatment outcomes.
  • Boosted participation by 71%.

Accomplishments

  • Facilitated new staff onboarding, leading training sessions for 14 professionals in patient care protocols.
  • Led cancer treatment research initiatives, publishing findings in procedure underlining promising new treatment methodologies for specific cancer types.
  • Liaised with insurance companies and patient advocates to secure coverage approval for new cancer treatments, benefiting over 3 patients.
  • Designed and implemented custom patient care frameworks that led to a President's Club for enhancing patient outcomes and satisfaction by 81%.
  • Resolved product issue through consumer testing.
  • Forecasted healthcare trends using analytics tools, leading to an anticipatory care model that improved quality of life measures in cancer patients by 58%.
  • Established partnerships with local clinics and providers to offer coordinated care, improving patient satisfaction scores in patient feedback reports by 24%.
  • Secured funding for cancer awareness programs, increasing early detection rates in Chicago by 39% over the course of 2017.
  • Contributed to the launch of electronic medical records (EMR) solutions within the oncology department, reducing data entry errors by 20%.
  • Led nutrition and wellness workshops for cancer patients which contributed to a 57% improvement in overall patient retention and wellness.

Affiliations

  • International Association of Administrative Professionals
  • American Association for Cancer Research (AACR)
  • Oncology Patient Advocacy Organizations
  • Association for Computing Machinery
  • Society for Clinical Research Associates (SOCRA)
  • Certified Patient Navigator - metric
  • Patient Advocate Foundation
  • American Professional Society of ADHD and Related Disorders (APSARD)
  • American Public Health Association (APHA)
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Oncology Certified Nurse (OCN) program
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Cisco Certified Network Associate (CCNA)
  • Certificate of Advanced Oncology Facilitation (CAOF) - Lakeside Partners
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Information Technology for Cancer Coordinators - Northwind
  • Certified in Oncology Management (COM) - Ironclad Systems
  • Certified Tumor Registrar (CTR) – National Cancer Registrars Association

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