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Skills

  • Budgets
  • Process improvement
  • Contract negotiation/review/drafting
  • Communications
  • Distribution center management
  • MS Office
  • Problem resolution
  • Positive learning process
  • Pet charting information
  • Excellent communication

Work Experiences

  • Achieved a 78% improvement in employee retention.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Taught newly hired Retail Shift Leads how to upsell using cross-functional collaboration and process improvement, boosting job expertise within three years.
  • Managed product zoning, organization, and stocking with great attention to detail and customer awareness.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Followed strict guest-first principles, prioritizing the needs of my customers above all else.
  • Was in charge of training, mentoring, and teaching effective sales techniques to a group of 9 salespeople.
  • Coached a 12-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Conducted research to find appropriate answers to customer questions.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • For a high-traffic store with a wide variety of system products, a customer-focused Retail Shift Leader is required.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Motivated Retail Shift Lead with experience managing large-scale projects, including budgeting and administration.
  • Structured leader who is acutely aware of the needs of his team and the resources required to meet them.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Retail Shift Lead is a revenue-focused sales leader who has led his team to quarterly sales success.

Accomplishments

  • Guided
  • Developed and maintained strong customer relationships, driving repeat business and achieving a customer satisfaction score of 42%.
  • Developed
  • Achieved OSHA to boost team credibility and improve overall service quality in the store, resulting in a 27% increase in positive reviews.
  • Recorded
  • Design: Responsible for creative design for prominent system.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Trained
  • Reduced
  • Documented and resolved category which led to standard.

Affiliations

  • American Medical Informatics Association
  • International Organization of Retail Leaders (IORL) - Certified Retail Operations Specialist
  • Society for Human Resource Management (SHRM) - Focus on Employee Retention Strategies
  • Toastmasters
  • Retail Leadership Network - Store Management & Operation Workshops
  • Society of Human Resource Management
  • Jaycees
  • Project Management Institute
  • National Retail Federation (NRF) - Member since 2023
  • Retail Back Office Management Association (RBOMA) - Inventory Management Specialist Certification

Certifications

  • Certified Lean Six Sigma Yellow Belt Ironclad Systems, 2021
  • Certified Loss Prevention Specialist (CLPS) - Brightline, 2023
  • Certified Retail Operations Manager framework, 2017
  • CPR and First Aid Certification metric 2024
  • Customer Service Excellence Certification - Summit Group, 2016
  • Apple Certified Associate (ACA)
  • Certified Associate in Project Management (CAPM) - PMI - 2020
  • Certified Retail Sales Professional (CRSP) – Summit Group 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Store Manager program, 2016

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