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Skills

  • Hiring
  • Distribution center management
  • Merchandising operations
  • Contract auditing
  • Operational improvement
  • Excellent communication
  • Results-oriented
  • Operations management
  • Proficiency in performance reporting
  • Customer satisfaction

Work Experiences

  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Returned change and currency and processed debit and credit card payments with a 7% accuracy rate.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Was in charge of all aspects of order fulfillment, including online and promotional package orders.
  • Helped customers by answering their questions and completing their requests.
  • Achieved 28% better performance during key promotional periods.
  • Organized and understood the site floor's goals, sales, and requirements, including clearing old stock and ordering new products to meet demand.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Retail Shift Lead is a multi-talented Retail Shift Lead who is consistently rewarded for planning and operational improvements.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Improved
  • Initiated
  • Managed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved OSHA to boost team credibility and improve overall service quality in the store, resulting in a 27% increase in positive reviews.
  • Guided
  • Collaborated with team of 18 in the development of framework.
  • Developed
  • Developed performance tracking dashboards using Jira, empowering teams to self-monitor and achieve 65% of daily sales goals.
  • Effectively managed visual merchandising to boost in-store traffic, increasing footfall by 50% during specific promotions.

Affiliations

  • Retail Customer Experience Association (RCEA) - Annual Thought Leadership Summit
  • Society of Retail Compliance Professionals (SRCP) - Senior Compliance Officer Certification
  • Ecommerce Retailers of America (ERA) - E-Retail Operations and Digital Marketing Techniques
  • American Marketing Association (AMA) - Retail Marketing Chapter
  • National Retail Federation (NRF) - Member since 2023
  • Retail Industry Leaders Association (RILA) - Leadership Development Program
  • International Career Development Association (ICDA) - Leadership and Communication in Retail Training Modules
  • Society of Human Resource Management
  • National Grocers Association (NGA) - Retail Store Operations and Profitability Courses
  • Lions Club

Certifications

  • OSHA-10 Retail Health & Safety system, 2023
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Lean Six Sigma Yellow Belt Ironclad Systems, 2021
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • CPR and First Aid Certification metric 2024
  • Certified Conflict Management in Retail Ironclad Systems, 2015

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