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Skills

  • Data entry and record-keeping accuracy
  • Quality assurance and control
  • Relationship development
  • Identifying and managing high-risk medications
  • MS Office
  • Pharmacy protocols
  • Inventory forecasting and replenishment strategies
  • Handling and dispensing of controlled substances
  • Compliance documentation in pharmacy operations
  • Recordkeeping skills

Work Experiences

  • Awarded Employee of the Year by management.
  • Administered Lean-approved flu shots.
  • Achieved resolution within two years.
  • Adapted to new technologies such as SAP that streamlined prescription management and improved efficiency by 24%
  • Adapted to new technologies such as Tableau.
  • Addressed prescription inquiries.
  • Achieved a 43% reduction in delivery delays.
  • Created and maintained patient profiles, as well as keeping the organizational database up to date.
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
  • Conducted audits over a 6 months.

Summaries

  • Collaborated efficiently with pharmacists and healthcare professionals to ensure medications were dispensed accurately in full compliance with initiative guidelines.
  • Achieved a 17% improvement in daily prescription handling efficiency.
  • Achieved a 21% approval rate for prescription reimbursements.
  • Awarded Innovation Award for accurate and timely handling of prescription records, improving data integrity and patient care standards over 6 months.
  • Bi-weekly reports generated on inventory trends have improved stock accuracy and prescription forecasting, ensuring smooth operations during peak demand.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted medication dispensation efficiency by 51%.
  • Adapted a creative solution for organizing prescription orders.
  • Consistently exceeded monthly performance targets by implementing pharmacy workflow improvements that boosted medication dispensation efficiency by 51%.
  • Achieved 17% customer satisfaction.

Accomplishments

  • Reduced billing reconciliation errors by implementing a more structured accounting error detection system.
  • Managed confidential patient records following HIPAA guidelines, ensuring privacy and compliance during all prescription-related activities.
  • Helped customers understand prescription instructions, increasing compliance rates by 52%.
  • Assisted pharmacists in retrieving, preparing, and verifying medications, reducing prescription processing delays by 71%.
  • Improved medication stock accuracy by 68% through tighter control over inventory checks and reorders.
  • Generated 5% improvement in prescription delivery schedules by suggesting enhancements to the logistics process.
  • Increased patient satisfaction ratings by 67% by improving communication between the pharmacy and the patients regarding prescription readiness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expedited prescription flow processes, helping to reduce patient service wait times by one year.
  • Monitored and identified inconsistencies in monthly reports to management, reducing reporting errors by 80%.

Affiliations

  • Freemason
  • Certified in Advanced Pharmacy Practice through method
  • Association for Computing Machinery
  • Licensed through Oregon Board of Pharmacy
  • Active member in the Pharmaceutical Care Management Association (PCMA)
  • Project Management Institute
  • Rotary International
  • Member of Chicago Chamber of Commerce related to healthcare initiatives
  • Attended 2023's National Conference on Pharmaceutical Care
  • Member of the Accreditation Council for Pharmacy Education (ACPE)

Certifications

  • First Aid/CPR Certified
  • Pharmaceutical Quality Assurance Certification - metric
  • Certified Public Accountant (CPA)
  • National Healthcareer Association Certification in Patient Care – 2017 – Denver
  • Pharmacy Law and Ethics Certification - framework
  • SHRM Certified Professional (SHRM-CP)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Pharmaceutical Sales Representative (CPSR) - process
  • HIPAA Compliance Training Certification – Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)

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