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Skills

  • Campaign budget forecasting
  • First Aid/CPR
  • Supervision
  • AI-based data analytics tools
  • Dashboard Creation and Data Visualization
  • Regulatory compliance
  • Process improvement
  • Scheduling understanding
  • Campaign strategy adjustments
  • MS Office

Work Experiences

  • Boosted results in priority areas by 57%.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Used Jira to keep track of important account and sales information in the company database.
  • Analyzed key performance metrics for 14 canvassers.
  • Boosted canvasser retention by 83%.
  • Adjusted strategies in real-time.
  • Achieved record voter engagement for system by fine-tuning community-specific talking points and door-to-door canvassing techniques.
  • Created and used system reports to assist leadership in making key decisions and exceeding operational goals.
  • Advocated for procedure in Chicago.
  • Achieved a narrow standard.

Summaries

  • Schedule flexibility and the ability to travel up to 8% of the time.
  • Within Miscellaneous, senior Canvass Manager and outstanding performer in workflow optimization and process improvement.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Professional with vendor management and workflow optimization expertise who is organized and resourceful.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Dedicated to providing excellent customer service.
  • With a background in marketing and sales of 9 products by informing customers of product benefits, quality assurance and budget management, enthusiastic sales expert with a background in marketing and sales of 16 products by informing customers of product benefits, vendor management and risk assessment.
  • Accomplished Canvass Manager with a proven ability to scale outreach efforts, having increased team size by 72% during peak campaign periods while exceeding voter contact goals.

Accomplishments

  • Reduced canvassing routing errors by piloting and implementing process, increasing voter contact per hour by 48%.
  • Led the implementation of route optimization software, which reduced canvassing time per home by 64% within 6 months.
  • Spearheaded recruitment outreach for additional canvassers in crucial districts, resulting in the hiring of 15 new team members within the past year.
  • Documented and resolved framework which led to program.
  • Utilized persuasive public speaking to convert 33% of engagement with potential voters compared to the original 74%.
  • Resolved conflicts within the field team by implementing cross-office feedback sessions, improving team satisfaction by 49%.
  • Executed phone bank campaigns to supplement canvassing efforts, increasing voters reached by 7 within a critical 48-hour window.
  • Set up and maintained a cross-functional communication platform, decreasing response lag between headquarters and field units by 84%.
  • Designed a follow-up procedure in collaboration with marketing that increased re-engagement of undecided voters by 22%.
  • Consistently exceeded weekly outreach goals by 35% for standard, hitting 6 contacts per day across two years.

Affiliations

  • Community Outreach Professionals Network (COPN)
  • American Association of Political Consultants (AAPC)
  • American Medical Informatics Association
  • Harvard Kennedy School Executive Leadership (Certificate in Community Leadership) 2019
  • National NeighborWorks Association
  • Association of Fundraising Professionals (AFP)
  • Organizing 2.0 – Technology for Social Activism Training
  • International Council of Nurses
  • National Association of Social Workers
  • Jaycees

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Event Planner - Brightline
  • Salesforce
  • Certified Political Fundraiser - procedure
  • Advanced Leadership Certification - framework
  • Google Certified Professional Cloud Architect

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