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Skills

  • Regulatory compliance
  • Customer service
  • Customer service excellence
  • Team building
  • De-escalation of confrontations
  • Business operations
  • Relationship development
  • Background investigations
  • Conflict mediation
  • Legible report writing

Work Experiences

  • Collaborated with local law enforcement during emergencies.
  • Awarded Employee of the Year.
  • Communicated findings to upper management.
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
  • Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
  • Provided first aid to injured and ill people while also alerting paramedics for further assistance.
  • Updated shift logs and wrote daily reports to keep track of security activities and incidents.
  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Maintained my flexibility and adapted to new situations in rapidly changing environments.

Summaries

  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • Awarded President's Club for exemplary service.
  • Strengths in project management and budget management backed up by Miscellaneous training.
  • Achieved 100% resolution on all security reports.
  • Boosted team awareness through daily briefings.
  • In extreme weather conditions, consistently works flexible hours.
  • Within Miscellaneous, senior Park Security Guard and outstanding performer in performance reporting and cross-functional collaboration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved near-zero false alarms reported in 2019.
  • Applied innovative security measures.

Accomplishments

  • Defused escalation situations between guests using conflict resolution techniques, reducing disruptions by 44%.
  • Used QuickBooks to monitor surveillance footage across multiple areas, enhancing security monitoring and incident tracking.
  • Regularly reported hazardous conditions to leadership, leading to the resolution of 5 safety issues in two years.
  • Performed high-risk area patrols, reducing illegal activity and protecting park assets valued at $105,000.
  • Collaborated with park maintenance teams to identify and resolve safety hazards, reducing guest accidents by 70% over 18 months.
  • Developed and distributed incident reports, supplying management with critical safety data which informed operational decisions.
  • Resolved product issue through consumer testing.
  • Designed a visitor evacuation drill conducted quarterly, increasing drill participation rates by 46% over the past year.
  • Assisted in the development of an emergency communication plan, improving coordination with external teams and reducing critical response times by 21%.
  • Collaborated with park rangers in handling wildlife incidents, reducing guest-animal conflicts by 47%.

Affiliations

  • National Association of Safety Professionals (NASP)
  • Certified Protection Officer Program (CPO)
  • Rotary International
  • National Council on Public Safety Unmanned Aircraft Systems (PSUAS)
  • American Society of Law Enforcement Trainers (ASLET)
  • National Fire Protection Association (NFPA)
  • American Red Cross – Community Emergency Response Initiative
  • Certified Terrorism Awareness Trainer (CTAT) Network
  • Association for Computing Machinery
  • International Association of Administrative Professionals

Certifications

  • Certified Conflict Resolution Specialist
  • National Incident Management System (NIMS) Certification
  • Certified Park and Recreation Professional (CPRP)
  • Google Certified Professional Cloud Architect
  • Certified Leadership Development Program (LDP)
  • ServSafe
  • Park Law Enforcement Training (PLET)
  • Certified Public Accountant (CPA)
  • Certified Emergency Medical Responder (EMR)
  • Certified Business Analysis Professional (CBAP)

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