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Skills

  • Confidential case documentation
  • Medicaid statutes and regulations
  • Adobe Creative Suite expert
  • Critical care
  • Dosage calculation
  • Payment processing
  • Reporting requirements
  • Family planning services education
  • Staff Coaching
  • Statistical Process Control (SPC)

Work Experiences

  • Kept track of everything.
  • Was in charge of the administration.
  • Was in charge of the agency's administration, direction, and coordination.
  • Was in charge of the community's resident transportation.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Recognized
  • Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Provided indigent and low-income patients with high-quality and compassionate care.
  • Managed

Summaries

  • Experienced billing supervisor with a resourceful and adaptable approach to solving both simple and complex problems.
  • Committed to the long-term care industry, with expertise in Medicaid statutes and management information systems.
  • Highly skilled at quickly establishing rapport with patients, conducting assessments, and treating patients with clinical knowledge and skills.
  • Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.
  • Through effective communication and staff coordination, skilled in ensuring timely patient processing.
  • Clinical Instructor with a proven track record of developing education programs, curricula that meet accreditation standards, and lessons that incorporate instructional technology.
  • Successful in collaborating with residents and developing comprehensive community health goals.
  • Expert in all aspects of patient care, both direct and indirect.
  • Looking for a job in a top-notch facility that values innovative processes.
  • Open and clear communicator with strong organizational, multitasking, and prioritization abilities, as well as a customer-focused and compassionate personality.

Accomplishments

  • Patient Care: Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Monitored patients' respiration activity, blood pressure and blood glucose levels.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Championed the development of waste reduction techniques that cut material waste by 29%, saving approximately $9 annually.
  • Designed and monitored dashboards that reduced defects by $10 over 4 months, enhancing real-time decision-making for quality improvements.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 7 in the development of metric.
  • Established a proactive risk identification framework that reduced project delays by 62% through early detection of potential issues.
  • Supervision: Headed onboarding process for new nursing staff.
  • Contributed to successful ISO certification by identifying 15 key areas of risk and driving corrective action plans, ensuring full compliance by 2022.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.

Affiliations

  • Member of the American Productivity & Quality Center (APQC)
  • Leader of a Certified Quality Improvement Team (CQI) at Brightline
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • International Council of Nurses
  • Member of the International Organization for Standardization (ISO) Technical Committee
  • Member of the National Institute of Standards and Technology (NIST) Baldrige Community of Excellence 2019
  • Quality Council of Indiana (QCI) Affiliate Member
  • Project Management Institute (PMI) - Member since 2024
  • Industrial Engineering & Operations Management (IEOM) Society - Global Chapter Officer

Certifications

  • CompTIA Network+
  • Pediatric Advanced Life Support (PALS)
  • Quality Improvement Associate (CQIA)
  • LNHA license
  • Advanced Cardiac Life Support (ACLS) Certification framework
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Trauma Nurse Core Course (TNCC)
  • Board Certification for Emergency Nursing
  • ServSafe

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