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Skills

  • Organization
  • Healthcare data-sharing process enhancement
  • Error monitoring in health systems
  • Document tracking systems
  • Health information management (HIM)
  • Team management
  • QMSoftware Receivables Management
  • Process improvement
  • Workload prioritization
  • Communications

Work Experiences

  • Collaborated with external vendors.
  • Oversaw a 4-month project to revamp the filing system, resulting in a 13% increase in department productivity.
  • Achieved a 24% reduction in misfiled documents.
  • Achieved 62% improved audit results.
  • Assisted with easy and quick retrieval during clinical emergencies.
  • Achieved secure, automated access for compliance.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with legal, medical, and patient parties.
  • Assisted healthcare professionals.
  • Collaborated with internal teams to prepare for external audits, achieving a 73% success rate in compliance reviews.

Summaries

  • Health Information Services Clerk is a multi-talented Health Information Services Clerk who is consistently rewarded for planning and operational improvements.
  • Complied with federal regulations.
  • Contributed to enhanced patient care.
  • Achieved 100% accuracy in record management.
  • Consistently recognized for maintaining adherence to HIPAA standards, achieving a flawless record with zero errors in data entry during 2023.
  • Achieved 3% improvements in data accuracy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Health Information Services Clerk with 16 years of successful client relations and project management experience.
  • Comprehensive knowledge in patient record auditing.
  • Within Healthcare, senior Health Information Services Clerk and outstanding performer in vendor management and risk assessment.

Accomplishments

  • Contributed to the development of department-wide standards for archiving medical records, decreasing retrieval errors by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced overdue medical information requests by 44% through proactive auditing and staff coordination efforts.
  • Processed an average of 15 healthcare information requests per day, meeting service level agreement (SLA) targets with 42% compliance.
  • Initiated a paper-to-digital transition project that resulted in the digitization of 8 records, reducing manual search times by 40%.
  • Participated in HubSpot system development to streamline the patient check-in process, decreasing wait times by 34%.
  • Collaborated with administrators to design a new digital archive system that reduced record retrieval time by 53% seconds per request.
  • Formed part of a team that audited 7 patient records for regulatory compliance, assisting in reducing error rates and improving data confidentiality practices.
  • Reduced medical filing errors by 19% through the implementation of a standardized patient data validation process.
  • Completed initiative to deepen knowledge of HIPAA regulations, leading to a 83% decrease in non-compliance instances during audits.

Affiliations

  • American Society for Health Care Risk Management (ASHRM)
  • Medical Practice Management Association (MPMA)
  • Registered Health Information Technician (RHIT) category
  • Patient Information Security Council Member - 2018
  • American Marketing Association
  • Health Care Compliance Association (HCCA)
  • National Association for Healthcare Quality (NAHQ)
  • Electronic Health Record (EHR) Management Group
  • Health Information Employers Association (HIEA)
  • National Association of Health Services Executives (NAHSE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Electronic Health Records Specialist (CEHRS), 2023
  • Certified Professional Coder (CPC) – Lakeside Partners, 2018
  • AHIMA ICD-10-CM/PCS Trainer, 2021
  • Certified Professional in Health Information Management (CPHIM), 2015
  • Salesforce
  • Certified in Healthcare Privacy and Security (CHPS) - 2016
  • Certified Healthcare Technology Specialist (CHTS), 2022

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