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Skills

  • Database Recovery and Restoration
  • Business operations
  • Emergency response coordination
  • Emergency Communications Planning
  • Automated Recovery Protocols
  • First Aid/CPR
  • Client and Partner Disaster Coordination
  • Change Management during System Outages
  • Patient care
  • Budgets

Work Experiences

  • Developed an updated business continuity plan.
  • Coordinated off-site recovery strategies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Developed and executed disaster recovery plans, saving the company $4 annually by minimizing system downtime.
  • Audited third-party data storage providers.
  • Boosted disaster readiness by leading 6 quarterly drills evaluated by external consultants, ensuring continuous improvement.
  • Aided in the achievement of care goals by developing and implementing effective structures for tracking performance and assessing adherence to specifications.
  • Audited third-party data storage providers to ensure they adhered to contractual disaster recovery obligations, preventing potential breaches.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with local emergency responders.

Summaries

  • Developed a streamlined business continuity plan.
  • Designed proactive recovery strategies.
  • Developed risk mitigation strategies that minimized system vulnerabilities and reduced downtime in critical recovery processes by 18%.
  • Power BI and ServiceNow experts.
  • Developed innovative strategies.
  • Delivered measurable improvements to system uptime.
  • Conducted drills to improve employee response times by 51%.
  • Developed risk mitigation strategies.
  • Achieved full system restoration in under 17 hours.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Trained 18 employees on new disaster recovery protocols, improving team readiness and decreasing recovery times by 43%.
  • Key contributor to inter-organizational Disaster Preparedness Steering Committee, which yielded a 66% reduction in unplanned downtime over 6 fiscal years.
  • Conducted risk assessments for Austin-based facilities and recommended risk mitigation strategies that increased overall operational safety by 31%.
  • Improved customer satisfaction rates by 77% post-incident by implementing a new communication protocol during major outages affecting 12 customers.
  • Collaborated with Six Sigma-certified vendors to ensure an updated disaster recovery strategy, maintaining 82% compliance and 15 in annual budget savings.
  • Collaborated with team of 4 in the development of procedure.
  • Led a cloud migration strategy that reduced downtime risk by 81% while reducing annual disaster recovery storage costs by $2.
  • Reduced potential data loss during recovery operations by utilizing Salesforce, ensuring 23% compliance with internal and external auditors.
  • Managed $13 budget for disaster recovery operations including depot replacement initiatives and cloud storage, achieving 26% year-end savings.
  • Worked with technology vendors to ensure disaster recovery alignment with regional regulations, reducing audit issues by 68%.

Affiliations

  • Project Management Institute (PMI) - Risk Management Certified Professional
  • Society of Human Resource Management
  • Lions Club
  • Business Continuity Awareness Group (BCAG)
  • American Medical Informatics Association
  • American Marketing Association
  • Association for Computing Machinery
  • Toastmasters
  • Business Continuity Institute (BCI)
  • International Consortium for Organizational Resilience (ICOR)

Certifications

  • First Aid/CPR Certified
  • Certified ISO 22301 Business Continuity Manager
  • CompTIA Network+
  • Project Management Professional (PMP) - procedure
  • Business Continuity Management (BCM) Certification – Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+ Certification 2017
  • IT Disaster Recovery and Business Continuity Certification

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