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Skills

  • Data backup and recovery strategy
  • Information Security during Disaster Recovery
  • Service oversight
  • Incident Command System (ICS) Usage
  • Team management
  • Cloud-based infrastructure implementation
  • Data Redundancy and Resilience
  • Communications
  • IT Infrastructure Recovery
  • Funding procurement

Work Experiences

  • Achieved a reduction of recovery time by 39%.
  • Developed incident classification criteria, improving the speed with which critical issues were escalated by 67% minutes.
  • Aligned the disaster recovery plan with organizational goals.
  • Developed disaster recovery plans.
  • Transported Tableau to 18 months customer locations.
  • Developed a proactive approach to disaster risk management.
  • Completed recovery 3 days ahead of schedule.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 80% reduction in service costs.
  • Designed the organization's first cloud-based backup system.

Summaries

  • Collaborated directly with executive leadership to align disaster recovery protocols with broader organizational goals, increasing system reliability by 36%.
  • Aligned business continuity plans with organizational objectives.
  • Conducted drills to improve employee response times by 51%.
  • Achieved full system restoration in under 17 hours.
  • Developed risk mitigation strategies that minimized system vulnerabilities and reduced downtime in critical recovery processes by 18%.
  • Disaster Recovery Coordinator is a multi-talented Disaster Recovery Coordinator who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Demonstrated success in reducing confusion during crises by 51% with the implementation of cross-regional communication protocols during recovery efforts.
  • Built confidence among stakeholders.
  • Power BI and ServiceNow experts.

Accomplishments

  • Key contributor to inter-organizational Disaster Preparedness Steering Committee, which yielded a 66% reduction in unplanned downtime over 6 fiscal years.
  • Orchestrated a coordinated nationwide drill involving 11 personnel, which halved the organization's response time to simulated disasters.
  • Led cross-departmental disaster recovery training, ensuring skill development and 18% compliance with industry standards in systems restoration.
  • Designed and implemented resilience strategies for server infrastructure, protecting 12 systems from outages for more than 54% uptime during peak disaster events.
  • Collaborated with Six Sigma-certified vendors to ensure an updated disaster recovery strategy, maintaining 82% compliance and 15 in annual budget savings.
  • Managed $13 budget for disaster recovery operations including depot replacement initiatives and cloud storage, achieving 26% year-end savings.
  • Secured board approval by presenting a comprehensive disaster recovery plan, resulting in a budget increase of $6 for key initiatives.
  • Resolved product issue through consumer testing.
  • Successfully restored services within 14 hours following a major outage, minimizing lost revenue and ensuring less than 43% customer impact.
  • Improved customer satisfaction rates by 77% post-incident by implementing a new communication protocol during major outages affecting 12 customers.

Affiliations

  • International Consortium for Organizational Resilience (ICOR)
  • Cloud Security Alliance (CSA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Talent Development (ATD) - Emergency Response Skills Group
  • National Association of Social Workers
  • Information Systems Audit and Control Association (ISACA)
  • Project Management Institute (PMI) - Risk Management Certified Professional
  • Disaster Recovery Institute International (DRI)

Certifications

  • Red Cross Emergency Response Certification Portland
  • ISO/IEC 27001 Lead Auditor Certification
  • Salesforce
  • Certified Disaster Recovery Engineer (C/DRE) – program – 2024
  • Certified ISO 22301 Business Continuity Manager
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Administrator Associate - Asana
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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